Golf and Tennis

Both golf and tennis are competitive sports. Many people play the games, but there are only so many highly-skilled players. Both sports involve hitting a small object with an apparatus, but it takes two different approaches to succeed in them. Playing great golf takes a well-executed process. When the process of swinging is executed consistently…

People, Process, Technology

“People, Process, and Technology” (or PPT) is a popular formula used in many process frameworks, ITIL included. This model has worked well for the corporate factory age. In today’s increasingly idea and connection-oriented economy, an updated model is needed. In “The Cognitive Enterprise” by Lewis and Lee, Customers, Communities, Capabilities, I believe, are the new…

Book Review: An Integrated Requirements Process by Peter Brooks

Summary: Compelling recommendations for instituting an integrated requirement management process in any enterprise After managing IT projects and practicing IT service management for a number of years, the idea of having an integrated requirement process (IRP) for an enterprise intrigues me. I am certified in ITIL and have studied IIBA’s BABOK and ISACA’ COBIT frameworks.…

Change Management Process Design – Part 2

This post is part two of a series where we discuss the ITIL-based Change Management process and how to put one together. In the previous post, I presented some design considerations such as goal/purpose; the intended scope; and roles and responsibilities. In this follow-up post, I will discuss additional process governance and planning elements. Categorization…