Career Planning Model

One endeavor I took on earlier this month and glad I did was being a mentor for the Ascend USC Student Chapter. Each mentor gets grouped up with three undergraduate students along with another junior student mentor. Together all five of us meet as a group three times during the 10-week mentoring period, along with…

Problem Management Process Design – Part 1

This is the first post of a series where we do the tutorial and some deep-dive of problem management (PM) process design. In this post, we will go over some of the process design considerations, such as the goals/purposes, the intended scope, problem prioritization, and roles and responsibilities. In the subsequent posts, we will go…

Conference Planning How-To and Examples

One of the events I look forward to every year, other than my mom’s birthday and the anniversary with my wife, is the ISACA Los Angeles Chapter Spring Conference. Every year around March or April, several hundred participants take part in this three-day get-together at Hilton Universal City. Over the years, we have provided our…

DIY Process Assessment Planning – Assessment Model, Schedule and Deliverables, Risks and Constraints

In the previous post, we discussed some process assessment planning considerations such as the problem definition, the scope (both organizationally and process-wise), and the analysis of the stakeholders. In this post, we continue and conclude the discussion with additional planning considerations on the assessment model, the schedule and deliverables, as well as the risks and…

DIY Process Assessment Planning – Problem Definition, Scope, and Stakeholder Analysis

In the previous post, we talked about some potential information resources you can use to set up an internal ITSM process assessment effort. In this post, we will discuss some of the planning considerations that should be taken into account. Problem Definition (Purpose and Opportunity) It is always important to answer the question of “Why…