Fresh Links Sundae – March 2, 2014 Edition

http://www.dreamstime.com/-image5686314Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Filipa Preston believes that ITAM can play an essential partnering role to the business. She explains how ITAM can add value by demonstrating the bankable savings the project actually delivered while also showing how we can reduce risks to the business in the long-term. How do you convince the CFO? (The ITAM Review)

IT is well positioned to make positive contributions to many aspects of the business operations. Michael Hugos suggests ways that a CIO can help the VP of Sales in the organization. How the CIO Can Help the VP Sales (Enterprise Efficiency)

In today’s organizations, our job often is not to control change, but rather to control the impact of change on the project. Samuel Brown recommends four approaches when dealing with changes in project management. Four Axioms for Controlling Change (Global Knowledge Training Blog)

Many IT organizations are trying to transform themselves from a cost-center role into a value-added role. Pearl Zhu explains what steps IT can take to enhance their value-added approach. How to Run IT as a Better Business Partner (Future of CIO)

To many people, Agile means delivering results with short planning cycles and making adjustments as we go. While speed and schedule are crucial, Mike Cottmeyer reminds us that the ability to plan and to estimate well is critical to all projects. Managing Risk and Uncertainty in Agile (LeadingAgile)

Many Business Continuity Management (BCM) programs need to transform from a reactive, isolated activity to an integrated, solution-driven strategy that adds resiliency for the organization. Patrick Potter explains why the transformation is important and what BCM leaders can do to make more of an impact. Building A Stronger, More Strategic BCM Program (Continuity Insights)

Some product backlogs are unavoidable, but not all backlogs present a negative impact. Len Lagestee outlines eight signs for which the backlogs seem to be ineffective and should be actively managed. 8 Symptoms of an Ineffective Product Backlog (Illustrated Agile)

Business analysts often find themselves given a high-priority project with little time to prepare. Laura Brandenburg explains what a business analyst can do to clarify scope quickly and to put a reasonable timeline estimated in place. How to Create a Business Analyst Timeline (Bridging the Gap)

Many organizations use published corporate values to encourage certain behaviors from their leaders. In reality, Marshall Goldsmith believes that the leaders’ actions often speak much louder than words posted on the office walls. Leaders Make Values Visible (Marshall Goldsmith Personal Blog)

For some, public speaking means memorizing the entire speech and delivering it to the audience. Mitch Joel believes that is the wrong way of delivering speech and offer suggestions on how to make your speech add value to your audience’s time. Another Public Speaking Horror Story (Six Pixels of Separation)

Fresh Links Sundae – January 26, 2014 Edition

dreamstime_xs_34969337 (150x240)Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Some people don’t like culture change because it is slow and can be ugly. Bob Lewis suggests that you do not choose both aspects when implementing culture change, but you will need to pick one. Quick culture change (IS Survivor Publishing)

To some, big data holds the promise of producing output of unique insight on the information that would be almost unimaginable for a human being to uncover and develop. Mitch Joel believes the trick is to leverage all of this data, analytics and performance in a way that machines can’t. What’s Bigger Than Big Data? (Six Pixels of Separation)

Cloud computing has fundamentally changed how we provide and consume computing services. Hank Marquis talks about how cloud technologies are changing the roles within IT organizations. How Cloud is Redefining IT Job Roles (Global Knowledge Training Blog)

Configuration management (CM) process exists in many IT organization, but many organizations struggle with it. Earl Begley explains why the CM can be difficult to practice well and offers tips to improve the odds for success. Why is configuration management so tough? [] (ITSM Review)

Like many aspects of IT, some organizations have chosen to outsource some or all of their software asset management (SAM) practice to a third-party partner. Kylie Fowler gives three suggestions on how to get the most out of your SAM service experience. Implementing a successful 3rd party SAM Service (ITAM Review)

Many enterprise project/program management offices (PMO) get stuck at a lower level of management maturity and struggle to deliver IT projects that meet customers’ expectation. Pearl Zhu discusses the ways a PMO can use to solidify itself and improve project success rate. IT Transformation: How to Build a Solid PMO Roadmap (Future of CIO)

When asked by his students in his ITIL classes, Michael Scarborough believes that he sees more organizations having difficulty with ITIL is the overall governance. He explains why more organizations struggle with that aspect of ITIL more than others. What’s the Most Challenging Aspect of Adopting ITIL Best Practices? (Global Knowledge Training Blog)

Occasionally we are requested to join a team having difficulties and turn things around. Len Lagestee suggests we first assess the situation and identify the gaps that may exist within the team. So, You’ve Just Joined a Struggling Team (Illustrated Agile)

Leaders are expected to create change, but inconsistency between their talk and their walk can create creditability gap. Susan Cramm discusses the crucial leadership lessons we can all learn from the Pope. Leadership Gone Viral (strategy+business)

We can increase our effectiveness by changing elements of our behavior. Marshall Goldsmith outlines six steps you can follow to achieve a positive, measurable, long-term change in your behavior. From Good to Great (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – December 1, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Most would agree that it takes six months or more for knowledge workers to become sufficiently productive to produce value. In order to enable the productivity of the new workers, many organizations need to utilize efficient knowledge transfer approaches. Greg Sanker believes that a standardized service delivery approach modeled by IT Service Management frameworks like ITIL and COBIT can help. The Coming Workforce: A Case for IT Service Management (The ITSM Review)

Although the term “Shadow IT” has only appeared in the press and media in recent years, the practice has been around for a much longer period of time. David Cappuccio explains how the latest iteration of Shadow IT has grown in significance and scope to where the C-suite should start to pay attention. Shine Some Light on Shadow IT (Gartner Blogs)

Lather, Rinse and Repeat (LRR) is a well-known process with a strong tie to the shampoo products since 1990’s. To Earl Begley, LRR is a reminder to design processes that can be easily executed and deliver desired results. With that in mind, He suggests several tips that ITSM can learn from the shampoo process. Lather, rinse and repeat your process (The ITSM Review)

Many organizations conduct self-audits on software to ensure a sound assets management practice or to get prepared for third-party audits. David Foxen explains the importance of the self-audit and how to perform one in your organization. The importance of Internal Software Audits (The ITAM Review)

Even today, Michael Schrage believes that most organizations struggle to answer even the simplest 80/20 analytics questions. He also suggests that the Big Data tools and techniques will help shape the 80/20 analytics when the organization can leverage both approaches at the same time. How is Big Data Transforming Your 80/20 Analytics? (Harvard Business Review)

For many organizations or industries, conducting effective data analysis is becoming an essential activity for many managers. Thomas Redman recommends an exercise that can help managers to become more data literate and more adept at data analysis. How to Start Thinking Like a Data Scientist (Harvard Business Review)

Many BAs use diagrams to express ideas or to create simple and effective visual models, but they don’t always know what tools are available for their work. Laura Brandenburg outlines 5 diagramming tools that a BA can consider adding to his/her requirement gathering and analysis toolkit. 5 Effective Diagramming Tools You Can Afford (Bridging the Gap)

We all deal with stress and anxiety in a number of ways. Mitch Joel recommends five tools that you can deploy to manage the times when things get a little too stressed or anxious. Keep Calm And Carry On – 5 Steps To Getting Rid Of Stress And Anxiety (Six Pixels of Separation)

According to Marshall Goldsmith, part of being an effective leader is setting up systems to measure everything that matters. At the same time, he advocates that measuring the “soft” values is just as essential as tracking the hard numbers. Account for Soft-Side Values (Marshall Goldsmith Personal Blog)

The performance review process in many companies carries risks and downside. The reviews often don’t produce the intended results, either. Bob Sutton believes there are three things that an excellent performance review always should have. Three Hallmarks of Good Performance Evaluations (Work Matters)

Fresh Links Sundae – November 3, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With all the excitement surrounding big data and advanced analytics, many organizations are naming Chief Data Officers (CDO) to manage their data needs. Thomas Redman describes the challenges and the opportunities that can come with this transformative role. Are You Ready for a Chief Data Officer? (Harvard Business Review)

The biggest story in IT this year likely is the issues surrounding the rollout of Healthcare.gov. By leveraging her experience in managing large-scale IT projects, Mary Shacklettin outlines the lessons which all IT professionals can learn from the website. Healthcare.gov web site launch leaves lessons for health of your IT career (TechRepublic)

Many people think gaming is just a nice way to make training more fun and engaging. Paul Wilkinson advocates that gaming can do a lot more as part of a learning process. A game is just nice to have right? – Wrong! (The ITSM Review)

Some people believe that managing the work is as important as doing the work, if not more. Bob Lewis suggests that it’s the other way around because, if you don’t deliver the goods, nobody will care about your brilliant insights. The work or managing the work: Which matters more? (IS Survivor Publishing)

Mobility is rapidly becoming the primary consumer interaction point with the organization and its business processes. Robert Stroud recommends all IT shops leverage mobility as a key interaction point with their constituents. A Fall, An iPhone, Mobility And Knowing What Good Is! (CA Service Management)

While the political punditry around the healthcare website is laughable, the layers of technology and components required to make the website work is no joking matter. Mitch Joel believes that this prominent website can also offer an excellent opportunity to educate the mass population on the complexity of the technology we work with daily. When Important Websites Crash (Six Pixels of Separation)

For a number of women (or men), delivering superior results and advancing within the corporate structure are often at odd with achieving work-life balance. After talking with the founder of Pixo, a technology consulting firm, Susan Cramm believes it’s still possible to run a competitive company that nurtures work-life balance. Exceed Customer Expectations—and Get Home for Family Dinner (strategy+business)

On any project, changes are expected and should be handled proficiently so significant issues can be avoided. Laura Brandenburg discusses how to manage change requests so that an informed decision can be made about how the changes can be incorporated into a project with as little disruption as possible. How to Manage Change Requests (Bridging the Gap)

Giving effective feedback to team members is quite possibly the most crucial part of any leader’s job. Heidi Grant Halvorson recommends a few simple rules that leaders can use to do a better job giving feedback. The Key to Giving Great Feedback: Focus on the Process, Not the Person (Dr. Heidi Grant Halvorson)

While the global culture has immense potential benefits, it can also lead to an effect of “cultural extinction” where people around the world are much more likely to look alike, act alike, and sound alike. Marshall Goldsmith believes that, in order to create a positive global community, we need to meet three key challenges. Celebrating Diversity (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – October 13, 2013 Edition

http://www.dreamstime.com/stock-image-sundae-image13526471Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

More and more workplaces are demanding more hours from the employees far beyond the typical 40-hour week. If you are in one of those organizations and need to cope with it, Bob Lewis has some insight to share. Escaping the toxic workplace (IS Survivor Publishing)

With enterprises being more software driven than ever, George Colony believes that technology management leaders must not only continue to manage the traditional IT but also need to make large strides on managing BT (business technology). Tech Management in the Age of the Customer (Forrester Blogs)

With ITSM concepts and frameworks in existence for over 20 years, most people thought we probably have reached a plateau in term of squeezing more productivity out of ITSM efforts. Allen Houpt advocates that more productivity can still be had and suggests 10 tips to reduce service costs in a webcast. The Little “ITSM” Engine That Could (CA Service Management)

As a follow-up to a recent discussion in the Software Asset Management group on LinkedIn, Rory Canavan presents a detailed process model for Corporate Governance for a successful SAM implementation. Process of the Month – Corporate Governance Process (The ITAM Review)

As the cloud and big data trends develop, jargons and buzzwords have made them difficult for people to understand the real issues behind those trends. Jeremy Bergsman talks about how data protection and third-party risk management should be addressed in order to master the cloud and big data trends. Are Buzzwords Clouding Your Judgment? (CEB’s IT Blog)

When it comes to creating a strong foundation for customer loyalty management, Ted Rubin believes that your customer service department plays the most important role. He recommends four approaches to leverage your customer service team for effectively turning customers into fans. Customer Loyalty Management via the Customer Service Silo [] (Straight Talk)

Empowerment is a noble notion where people are given the opportunity to fully leverage their capability and contribute to their organizations. For some under-performing individuals, Rob England suggests that “empowering” people can sometime means setting them up for failure. Empowering the hopeless (The IT Skeptic)

In an IT project, a business analyst will often need to create a functional specification. Laura Brandenburg explains what a functional specification is and what information goes into it. What Goes Into a Functional Specification? (Bridging the Gap)

Mitch Joel believes that many people are doing it wrong when it comes to preparing for a public speech. He recommends a 22-step approach on how to prepare for one. How To Give A Great Presentation (Seriously) (Six Pixels of Separation)

After spending three years managing a recent start-up, Jeff Nolan wrote a series of blog posts to document the lessons learned as well as what worked and did not. Startup Lessons Learned: Hiring; Startup Lessons: Dynamic Org Structures; Startups Lessons: Product First; Startup Lessons: Marketing; Startup Lessons: Board Management; Startup Lessons: Tough Decisions (Enterprise Irregulars)

Fresh Links Sundae – September 22, 2013 Edition

http://www.dreamstime.com/stock-image-sundae-image13526471Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Working in IT organization often involves working with consultants, and conflicting dynamics can emerge between management, consultants, and practitioner employees. Tobias Nyberg provides suggestions on how to deal with those situations when one of those conflicting dynamic surfaces. Practitioners: Do you feel unwelcome in your hometown? (The ITSM Review)

Defining IT services should always be done from a business perspective. Ryan Ogilvie explains what elements are necessary when working with customers in defining and implementing IT services. Baking Up IT Services – Swedish Chef Style (Service Management Journey)

According to Patrick Gray, enterprises are losing their emphasis on the bread and butter of IT, and the need for server technicians and systems administrators seems to be diminishing. He advises how IT professionals can plan around this trend. Make a plan as enterprises hollow out IT (TechRepublic)

As a data scientist, Cathy O’Neil receives lots of attention and emails just for her my job title and Ph.D. in math. While it is flattering, she also points out that some serious headwinds are forming in the sea of big data. The bursting of the big data bubble (mathbabe)

As a new business analyst, it can be a challenge to figure out how to learn everything you need to know to be successful. Laura Brandenburg articulates the type of knowledge you need and how to document and synthesize the information you pull together. How to Learn About a New Business Domain (Bridging the Gap)

There are a number of writings that talk about and define leadership. Peter Saddington presents his definitions of leadership using the Agile perspective and outlines questions that can help you evaluate your leadership strengths and weaknesses. Agile Coach Leadership Traits (Agile Scout)

Andrew Dlugan believes that poor speakers often fail to understand the concept of the ladder of abstraction. He proceeds to define the ladder concept and explains why it is essential for all speakers to know. The Ladder of Abstraction and the Public Speaker (Six Minutes)

We may work with some people who, for one reason or another, choose not to be committed, to their work and also to the full experience and the team that they are a part of. Mitch Joel explains why it is necessary to periodically examine our own perspectives with the question “Why are you doing the work that you’re doing?” Opt In To Your Work (Six Pixels of Separation)

According to Jeff Haden, being stuck on measuring yourself against the entrepreneurial greats like Steve Jobs is only self-defeating. He suggests striving for a much better goal. The Best Kind of Entrepreneur to Be (Inc.com)

Referring to his book Linchpin, Seth Godin talks about what will the quality jobs of tomorrow look like. Q&A: Linchpin: Will they miss you? In another similar discussion, he talks about whether the war for talent is real or merely perceived. The truth about the war for talent (Seth’s Blog)

Fresh Links Sundae – September 15, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With so many data sources available to us, it is easy to analyze the data but still not getting the required results. That can happen when we analyze data without truly understand the business questions behind the analysis. Brian Barnier outlines four potential collaboration opportunities where IT and business can work together. Dangers of big lazy data / opportunities for IT leaders (ISACA Now)

When it comes to initiating an IT service improvement plan, a number of considerations should go into the planning. Over a three-part series, Michelle Major-Goldsmith presents a list of suggested starting points for your service improvement planning effort. A Trilogy – The One-Hour Service Improvement Plan (Part 2) (Part 3) (SHIFT)

With excellent customer service being one of the key goals of IT Service Management, Ryan Ogilvie reminds us that the ability to measure the quality provided is just as essential as the ability to provide services faster and cheaply. Request Fulfillment – How Good Are You? (Service Management Journey)

With today’s quick business pace, businesses are asking their IT organization to be more efficient and agile in providing the technology services the businesses require. Robert Stroud advocates that delivering business values, maybe on a smaller scale but quickly and efficiently, is the way to go. Can DevOps Get You Out of “Technical Debt”? (HDIConnect)

IT organizations manage a number of third party and off-the-shelf software assets on the regular basis. Rory Canavan presents a detailed asset management process model for managing changes to the software owned by an organization. Process of the Month – Software Change Management Process (The ITAM Review)

While teams bring many positive contributions to collaboration, they also can be a significant source of indecision. Patrick Gray makes recommendations on how we can do to stop this reactive behavior from taking hold in our organization. Eradicate a culture of indecision (TechRepublic)

In our lives, we probably know someone who seems to have a solid future ahead but somehow screws up life on a major scale. Susan Cramm explains how we can continually reflect and keep the worst in us from getting the best of us. Keeping the Stupid Out of Your Life (strategy+business)

With today’s globally distributed teams, having clear, timely communication amongst the teams is more crucial than ever. Over a three-part series, Peter Saddington presents his suggestions for managing a distributed Agile-based team. Ideas on Managing Distributed Teams Using Agile [1/3] – Introduction and Ceremonies (Part 2 – The Retrospective) (Part 3 – Review and Conclusion) (Agile Scout)

Some leaders try hard to win all the time, and they inadvertently try to add value to everything his team comes across. The behavior often adds incremental value while substantially diminishes employment involvement and commitment. Marshall Goldsmith advises us on what we can do stop this ineffective behavior. Adding Value — But at What Cost? (Marshall Goldsmith Personal Blog)

Successes in career are rarely achieved without struggle and rejections along the way. When you have one of those dip/valley moments, Mitch Joel reminds us how we can confront those negative experiences on our own. If You Have Ever Been Rejected… Be Like Bono (Six Pixels of Separation)

Something else you might be interested in…

Jim Taggart has released an updated version of his May 2011 e-book. The e-book begins with a brief overview of the global context within which organizations will operate in the years ahead. He also highlights the key trends that will have noticeable impacts follow. Workforce of the Future: Building Change Adaptability, 2nd Edition – NEW E-BOOK! (ChangingWinds)

Fresh Links Sundae – September 8, 2013 Edition

http://www.dreamstime.com/stock-image-fruit-sundae-image15278271Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With IT being essential to the execution of nearly every job, Brad Power believes that business executives will need to continue to build their comfort level with managing IT more directly. Yes, Managing IT Is Your Job (Harvard Business Review)

Drawing from his own dieting experience, Earl Begley explains how building and following a plan are a must for an ITSM initiative to work. The ITSM Diet (The ITSM Review)

With the constant changes in business, many organizations are using IT in a much more sophisticated manner than they are used to be. Stewart Buchanan explains how organizations need better IT asset management controls to prevent unexpected costs from outweighing the benefits of new ways of using IT. Improve Your IT Asset Management Controls or Face Unbudgeted Costs (The ITAM Review)

Motivated by the interest in social-enablement and self-service, many organizations are looking at how best to manage and make knowledge accessible to their people. Barclay Rae gives some planning tips for your knowledge management effort . Knowledge Management Is More Than Just Buying A Tool (The ITSM Review)

Many IT organizations use popular metrics such as first contact resolution (FCR) or mean time to repair/resolve (MTTR) as a primary input into measuring service excellence. Dan Kane argues that well intended metrics don’t necessarily tell the whole story, and we can do better. First Contact Resolution is the last refuge of a scoundrel (Hazy ITSM)

In an effort to maximize his/her own productivity, some developers produce more extra code than the organization can test or make use of them. Dennis Stevens suggests six things that developers can work on that are better economic investments than writing the extra, untested code. Stop Writing Code You Can’t Yet Test (LeadingAgile)

With machines getting more proficient at doing many of the things people traditionally do on the job, this means people need to become smarter at things machines are not quite yet ready to take over. Michael Schrage suggests six different skills that can be useful in today’s workplace and should be taught in school. Six Classes Your Employer Wishes You Could Take (Harvard Business Review)

We live in a world where we want things to happen fast, faster and fastest. Mitch Joel suggests  we focus on spending the time you need to get better at your craft. 10,000 Hours And 20% Of Your Work Time (Six Pixels of Separation)

When it comes to finding and leading like-minded people to make real and powerful change that matters, Seth Godin explains why it is vital to build the tribe around the experience that the tribe members already want to have. Q&A: Tribes and the reality of worldview (Seth’s Blog)

Our flaws at work usually don’t vanish when we go home. Marshall Goldsmith advises us on whom we can approach to learn more about ourselves. How to Learn the Truth About Yourself (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – August 11, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT Professionals be more successful. With these ideas, I hope they can help my fellow IT pros make better decisions, be awesome, and kick ass! I hope you will find them thought-provoking or something of value.

After completing a recent web application project, Bob Lewis shares with us the lessons he learned and how those best practices can also be applicable when it comes managing data and application architecture projects. Lessons learned from code diving (IS Survivor Publishing)

Together with CSI, Paul Wilkinson believes that problem management is one of the core capabilities that IT organizations needs to develop. He explains why problem management is also an excellent risk management capability. Problem management: Especially Now! (ITSM Portal)

As the workplace becomes more collaborative and knowledge-intensive, Andrew Horne believes that IT should interact more directly with individual employees to identify their needs and to generate innovations. He outlines five questions to ask in order to determine whether your IT organization is on the right track. Do You Have A C-Suite Problem? (CEB’s IT Blog)

Based on a recently published report from HDI and Robert Half Technology, many technology leaders believe that user demand for anytime, anywhere IT service/support is one of three major trends driving how IT provides services. Stephen Mann adds his observation that how IT services are perceived and consumed by business users/consumers/customers is just as essential as how IT delivers the services. The Future of the IT Service Desk…or whatever it becomes (HDIConnect)

When it comes to the concept of DevOps, there are a number of definitions of what DevOps is or should be. Phil Whelan interviewed John Arundel for his thoughts on DevOps, and I thought John’s candid perspective was very educational. John Arundel on DevOps (ActiveBlog)

Leveraging the findings from the recently published 2013 State of DevOps survey, Aliza Earnshaw gives us five measurements to consider if you are just starting to implement DevOps. 5 KPIs that Make the Case for DevOps (DevOps Blog)

While there are foundational characteristics that every mentor possesses, Len Lagestee recalls four outstanding traits from the mentors who have made a difference in his life. Four Characteristics of Memorable Mentors (Illustrated Agile)

Inspired by George Saunders’ recent graduation remarks to a group of students at Syracuse University, Mitch Joel believes that, in business, we can still be kind. Random Acts Of Business Kindness (Six Pixels of Separation)

While good bosses care about getting important things done, Jeff Haden also believes that exceptional bosses care about their people. 10 Things Extraordinary Bosses Give Employees (Inc.com)

How do great leaders encourage leadership development within his/her own team? Marshall Goldsmith recommends that the best ways top executives can get their leaders to improve is to work on improving themselves. To Help Others Develop, Start With Yourself (Marshall Goldsmith Personal Blog)

A bonus download…

Len Lagestee has combined 9 blog posts walking through an Agile Leadership Engagement Model by making them available in one convenient document. Enjoy the reading. Introducing the Agile Leadership Engagement Model E-Book (Illustrated Agile)

Fresh Links Sundae – July 28, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or whose ideas resonate with me. I hope you will find them at least thought-provoking or something of value.

We live in an environment where consumers can display their loyalty for a product or service by switching without much effort. Robert Plant uses a recent personal example to advocates why companies should not squander the hard earned customers by letting customers slip away due to service failures. We Appreciate Your Business. Please Stay on the Line. (Harvard Business Review)

Author Robert Fulghum has inspired us with his famous book, All I Really Need to Know I Learned in Kindergarten. Julie Montgomery reminds us what general IT management lessons we also can take away from implementing ITSM. All I Really Need To Know I Learned From In My Service Management Office (Plexent Blog)

Most of us are familiar with the concept and principles behind Project Management Office. The Service Management Office or SMO concept is also getting attention in the ITSM world. Rob England discusses why he believes the SMO concept is a good idea and what are some potential deliverables from a SMO. The Service Management Office (The IT Skeptic)

There is a saying that we are our own worst enemy. Part of personal growth is to expose our own blind spots, so we can at least be aware of them and adjust our behaviors if needed. Bob Lewis outlines his WPAM (Ways People Annoy Me) personality indicators and what they can do for us. What Myers-Briggs is good for … and what it isn’t (IS Survivor Publishing)

A number of organizations have implemented service catalogs solely for the purpose of speedy provisioning of IT services and equipment; however, we must also pay attention to the IT backend process. Melanie Karunaratne reminds us why planning a Service Catalogue project require holistic thinking. Service Catalogues: Don’t Build a Vending Machine (LANDesk Blog)

According to a CEB research, network performance is a valuable behavior that CIOs should encourage in their teams. Andrew Horne explains what network performance is and approaches for improving employee’s network performance. Network Performance – The Most Important Behavior in IT? (CEB’s IT Blog)

The Fast Track blog recently posted an article about overcoming resistance to change. Jason Little added his practical suggestions on how to handle change resistance effectively. Practical Advice for Managing Change Resistance (Jason Little)

The recent financial crisis and the following sluggish economy may have left a less-than-favorable impression on large corporations and capitalism. Jim Taggart believes that responsible capitalism is still doable and explains how it can be achieved via the Triple Bottom Line principle. Are You Minding Yours Triple Es and Ps? (ChangingWinds)

Although resume is still an important vehicle for job search, social media also has given us additional opportunities to present ourselves. Mitch Joel challenges us to take the time to craft and share our perspectives and extend ourselves beyond a piece of paper. The New Resume (Six Pixels of Separation)

Many leaders practice openness and inclusiveness, but overdoing them can also create staff dependency. Marshall Goldsmith explains how leaders can improve their effectiveness by minimizing the dependency and letting go. Get-Out-of-My-Face Time (Marshall Goldsmith Personal Blog)