Our Digital Selvesware

Just read via Harvard Business Review, “Bots Won’t Just Help Us Buy Stuff. They’ll Help Us Become Better Versions of Ourselves” by Michael Schrage.

Mr. Schrage proposed an interesting idea “selvesware.” Selvesware will deliver actionable, data-driven insight and advice options for better communication, collaboration, and facilitation. Selvesware invites professionals to digitally amplify their talents and attributes while monitoring and minimizing weaknesses.

At the end, Selvesware is a more productive version of ourselves by leveraging workplace data and analytics. The recent advances in machine learning and data analytics have made the technologies more accessible than ever.

The selvesware idea does not mean we let bots perform every task we do. It does mean finding places where your performance can be augmented for better results. Mr. Schrage suggested thinking “augmenting introspection” rather than merely “artificial intelligence.”

People already correct their vision with lenses or laser surgery, and some leverage chemistry to enhance moods and cognitive abilities. Selvesware is physiologically less invasive and may well prove to have a noticeable effect on personal and workplace productivity.

Fresh Links Sundae – October 12, 2014 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Much of the current big data and artificial intelligence work have been focusing on using a data-driven approach to answering or solve business problems. Michael Schrage discusses how the work in automated hypothesis might increasingly inspire tomorrow’s breakthrough innovation. Let Data Ask Questions, Not Just Answer Them (Harvard Business Review)

Selecting the right features or attributes is one key step in strengthening the effectiveness of a predictive analytics model. Jason Brownlee explains what feature selection is and outlines a handy checklist for machine learning model building. An Introduction to Feature Selection (Machine Learning Mastery)

“Organisations are far too quick to blame their software tools for their woes,” said Rob England. He also points out that processes and tools are rarely the main causes of an organization’s problem. Don’t blame the tool: squeeze the asset, fix the behaviour (The IT Skeptic) Rob England

Organizations often shy away from the zero-based budgeting (ZBB) method because they believe it means “budgeting from zero.” Shaun Callaghan, Kyle Hawke, and Carey Mignerey dispel the myths behind ZBB and explain why it is a sustainable alternative to cost management appropriate for many. Five myths (and realities) about zero-based budgeting (McKinsey & Company)

Steve Schlarman believes that data classification is an absolute core tenet of information security. He explains how to leverage business context for building an information security strategy. The Data Classification Curve (RSA Archer GRC)

A number of people believe we should all be using the DevOps approach to managing our IT services. Stuart Rance briefly discusses what is behind the DevOps movement and some DevOps ideas that he thinks will work for every category of IT service. DevOps isn’t only for startups (Optimal Service Management)

Even with their inherent drawbacks, passwords remain one highly effective mean of securing information and access. Keith Palmgren explains that good passwords need not be hard to remember and difficult to use. How to Build Complex Passwords and Avoid Easy Breaches (SANS Institute)

Project management is one key competency area that is critical to an organization’s success. In a 6-part series, Tim McClintock discusses the pitfalls that project managers should work hard to avoid. (Global Knowledge Training Blog)

Fresh Links Sundae – September 28, 2014 Edition

http://www.dreamstime.com/stock-image-sundae-image13526471Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

In a 9-part series, William Vorhies discusses the important considerations that can help you determine which NoSQL technology is appropriate for your project. I featured parts one through five last week. We feature parts six through nine here to wrap things up. Lesson 6: Document Oriented Databases  Lesson 7: Column Oriented Databases (aka Big Table or Wide Column)  Lesson 8: Graph Databases  Lesson 9: Making Your Selection – Final Considerations (Data Science Central)

Today’s business leaders need to understand enough about data analytics in order to begin to appreciate the opportunities possible by leveraging data. Alex Jones discusses a variety of different data analytics approaches along with their advantages and limitations from a business leader’s perspective. Data Analytics for Business Leaders Explained and Advanced Data Analytics for Business Leaders Explained (KDnuggets)

Many organizations believe they must hire data scientists from outside who will come with both broad and extensive background in order to succeed. Michael Schrage recommends a different approach in which organizations grow their data science talents from within the enterprise. Stop Searching for That Elusive Data Scientist (Harvard Business Review)

Analytics project is one of the top priorities for many organizations these days. IT is in a unique position to play a pivotal role in managing the full information life cycle. Pearl Zhu explains how CIOs can take on the adventure of analytics projects and deliver the business value from deploying them. CIO as Chief Analytics Officer (Future of CIO)

Data migrations are rarely an attractive of projects to sponsor. On occasions, the migration activities can be seen a difficult, bitter pill to take in and digest. Dylan Jones outlines the areas where the sponsors for data migration projects need to have considerable input and oversight. Are you a data migration sponsor? A reminder of your responsibilities. (The Data Roundtable)

Spreading the good news of business intelligence (BI) technology requires marketing, but good news alone will not be enough to move people to action. Max Russell explains how IT can leverage good marketing practices to improve its effectiveness in implementing and supporting BI in the enterprise. Marketing IT In-House: Good News Is Not Enough (TDWI)

Cloud computing has changed how IT operate and interact with its business constituents. Pierre Moncassin discusses how IT needs to transform itself towards providing services in a software-defined data center environment. A New Angle on the Classic Challenge of Retained IT (VMware CloudOps)

Decision making is the most prominent and critical element of a leader’s responsibility. When it comes to effective decision making, Eric McNulty outlines the four key tests of any critical decision. The Four Rs of High-Stakes Decision Making (Strategy+Business)

Fresh Links Sundae – September 14, 2014 Edition

http://www.dreamstime.com/stock-image-sundae-image13526471Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Most IT organizations have a set of IT and ITSM metrics, and those metrics have a direct impact on the organization’s ability to deliver value-add services to the business. Stephen Mann discusses the pitfalls we need to overcome and the good practices we should implement when designing ITSM metrics. 14 Common ITSM Metrics Pitfalls & 13 ITSM Metrics Best Practices (ServiceNow)

Large infrastructure functions have traditionally been organized in “technology domains,” but that model seems to be hitting its limits as businesses become more global and require more agility. A “plan-build-run” organizational model can help to break down silos and facilitate performance-improvement and transformation objectives. Himanshu Agarwal, Nagendra Bommadevara, and Allen Weinberg discuss how leading IT infrastructure organizations are increasingly adopting plan-build-run models. Using a plan-build-run organizational model to drive IT infrastructure objectives (McKinsey & Company)

Many predictive analytics efforts fail to produce expected result because they focus more on the end predictions, rather than grasping the analytic “hows” and “whys.” Michael Schrage explains why humbly learning from your mistakes can quickly and cost-effectively turn predictive failures into analytic successes. Learn from Your Analytics Failures (Harvard Business Review)

With the current focus on big data and analytics, enterprise data strategy is becoming an increasingly critical part of a portfolio planning process. Stephen Lahanas outlines the top seven considerations when crafting an enterprise data strategy. How to Create an Enterprise Data Strategy (Technovation Talks)

While all projects focus on delivering the value for the businesses, many of those projects had a hard time defining what constitutes value for their projects. Glen Alleman discusses that there is another equally critical element with which we must factor into the overall ROI calculation. Focus on Value is Only ½ The Equation (Herding Cats)

An effective IT service costing process can be a solution to the pressing need for tighter technology budget and better business/IT alignment. Khalid Hakim discusses the steps for setting up a better service costing process. How to Create a More Accurate, Useful, and Equitable Service Costing Process (VMware CloudOps)

Organizations deal with a variety of hardware and devices both at the end-user and in the data center environments. Accurate asset tracking is critical for all environments within an enterprise. David Foxen discusses the key approaches and considerations to asset tagging, along with strengths and weaknesses of each methodology. Quick guide to Hardware Asset Tagging (ITAM Review)

Many organizations use proof-of-concept exercise to validate the use of certain technologies or systems. Many of those technologies or systems later failed to produce the expected results or benefits in production. Bob Lewis cautions us to be skeptical when a proof-of-concept is showcased to be an absolute proof of something working. Proofs of concept usually aren’t (IS Survivor Publishing)

Fresh Links Sundae – June 8, 2014 Edition

????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many companies are struggling to add piecemeal elements to their existing IT operations in order to compete in the digital era. Some experts have suggested that reinventing the IT function may be another way to deliver the digital capability the companies need to compete. Henrik Andersson and Philip Tuddenham have identified seven elements that are critical to achieving the IT performance improvements required for the new digital world. Reinventing IT to support digitization (McKinsey & Company)

When moving towards a more “digital” enterprise, many organizations are adopting what Dion Hinchcliffe called the ‘bolt-on’ strategy, which typically means adding a few new digital channels to existing touch point. He explains why companies should consider another more transformative approach when going digital. Going Beyond ‘Bolt-On’ Digital Transformation (Enterprise Irregulars)

Today’s website and web applications contain many distributive technical components. Maintaining and diagnosing performance issues can be complex. In a five-part series, Clare Kirlin discusses the considerations and decisions required to ensure the performance of your websites and web application meets your business needs. New Blog Series: #OptimizeDigital (Part 1) 3 Miles and 14 Bottlenecks: Know Your Performance Enemies (Part 2) Optimize Measurements to Optimize Web Performance (Part 3) Real Users: A Common Web Performance Blind Spot (Part 4) The Quick and Easy Audit that Every IT Manager Should Perform (Part 5) (In the Limelight)

The technologies used in software development have changed radically in the last two decades. Mike Loukides reflects on the technology stacks in use today and describes the essential components everyone in the software development or operations team should know. Beyond the stack (O’Reilly Radar)

Leveraging his recent system migration experience, Andreas Grabner explains why by monitoring all your system components and correlating the results with deployment tasks will you be able to deploy with more confidence without disrupting your business. Web Service Monitoring 101: Identifying Bad Deployments (About: Performance)

With today’s complex projects, some are convinced that the current project management processes are obsolete for dealing with complexity on projects.  Glen Alleman believes that the notion is untested and recommends ways to deal with project complexity. How to Deal With Complexity in Software Projects? (Herding Cats)

In light of what we may have read about the discovery of mismanagement at the US Veterans Administration, Bob Lewis reminds us the importance of collecting and reporting on the right metrics that truly matter to the business. Your own personal VA scandal (IS Survivor Publishing)

We all want to stand out in some way, but we also want to fit in. Reflecting from a personal experience, Jeff Haden outlines the approach for working towards fitting into a larger community. The Best Way to Fit In and Truly Become Part of…Anything (Inc.com)

Food for Thoughts…

Many schools hold graduation commencement during the month of June.  Michael Schrage gives us a playful, but not implausible, look at a future commencement speech. The First Robot Commencement Address (Harvard Business Review)

Fresh Links Sundae – April 20, 2014 Edition

http://www.dreamstime.com/royalty-free-stock-image-easter-eggs-image23845596Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Charles Araujo believes that a well-run operation is the strategic pathway to the most important asset of any IT organization: trust. He goes on to explain the three key qualities a disciplined IT shop usually possesses. The Three Attitudes of a Disciplined IT Department (CIO Insight)

Analyzing and displaying data correctly can be very context or situation dependent. Nancy Duarte shows us the questions we should be asking before properly analyzing or visualizing data. The Quick and Dirty on Data Visualization (Harvard Business Review)

The ever-increasing size of data is presenting a challenge for organizations to manage and analyze in order to deliver actionable business insight.  John Haddad outlines an approach of creating a data management supply chain that identifies business goals and deploy the agile infrastructure necessary to achieve those objectives. How to build a big data supply chain (InfoWorld)

Many teams resort to compromise in order to avoid conflicts when discussing or collaborating on important data-based decisions with another group. Michael Schrage believes that is an ineffective approach and suggests that we should demand our teams to demonstrate just how well they understand the other’s viewpoint and position. How to Have an Honest Data-Driven Debate (Harvard Business Review)

For many IT organizations, the changes in the business and technology environments have prompted the examination of the IT as a Service (ITaaS) model. Michael Biddick recommends IT organizations examine three key ITaaS elements as they attempt to transform from a sole service provider role to a service strategist.  Zen & The Art Of Service-Oriented IT (InformationWeek)

Oded Moshe believes that a good IT Asset Management (ITAM) practice can enable IT departments to make smarter decisions, demonstrate their value, and reduce nasty surprises. He goes on to explores nine ways IT department can improve their own effectiveness by leveraging ITAM. 9 Ways ITAM Can Empower IT (SysAid Blog)

An IT Asset Management (ITAM) program is often viewed as a temporary, stop-gap response to audit or compliance exercises, but it can yield long-term benefits if it is done effectively. Anne Watson outlines the elements for an effective ITAM program. Navigating the Political Storm Of ITAM (ITAM Review)

Effective performance can be viewed as a function of the quality of an idea times the employee’s commitment to make it happen. When communicating with direct reports, Marshall Goldsmith recommends that gaining their commitment and enthusiasm should be a priority. Their Commitment Might Mean More Than Our Insight (Marshall Goldsmith Personal Blog)

Something else you might be interested in…

Microsoft has made a free eBook by David Ziembicki and Mitch Tulloch available for download. Free ebook: Microsoft System Center: Integrated Cloud Platform (Microsoft Press)

Fresh Links Sundae – April 13, 2014 Edition

http://www.dreamstime.com/royalty-free-stock-image-easter-eggs-image23845596Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many organizations carry out ITSM initiatives by spending a great deal of effort on planning what to do and how to do things. David Ratcliffe reminds us that knowing why doing ITSM is the first question we should be asking ourselves. What’s The Purpose Of ITSM In Your Organization? (Pink President’s Blog)

While many IT organizations are transforming themselves to be a service provider to the enterprise, the service provider model may or may not work for some organizations. Bob Lewis explains why defining the business model and strategy should precede the definition of service catalog. IT as a service isn’t a technology (IS Survivor Publishing)

IT value can be difficult to measure for a number of organizations. Pearl Zhu believes that it is not the measurement that is important; it is what you do with the data obtained from the measurement. How to Measure IT VALUE Effectively (Future of CIO)

Companies such as Google and Amazon have been leaders in providing capable cloud services, and many corporate IT infrastructure teams also are trying to run highly automated operations at a massive scale. Mark Tonsetic believes that it’s not necessary to emulate Amazon or Google and recommends approaches the corporate IT teams can leverage to create value. IT Infrastructure: So, You Want to Be Like Amazon? (CIO Leadership Council)

Barton Kaplan believes the biggest misconception with big data is that the sheer volume means there is more meaningful insight to be had. Yet, many firms continue to struggle to realize the benefits. He outlines several tactics which could help organizations to be more effective at leveraging big data. Big Data: Big Opportunity or Big Challenge? (VMware Blogs)

Some organizations are trying to leverage big data and analytics, but they are not seeing the impact they had hoped for. Michael Schrage explains why leveraging on the analytics may require a shift in organizational culture and behaviors. Why Your Analytics are Failing You [] Harvard Business Review)

Windows XP became non-supported, but many organizations are still using those XP systems for payment processing. Laszlo Gonc talks about several approaches you can deploy to mitigate the risks of still operating this sunset operating system. WindowsXP Sunset – A Compliance Nightmare? [] (Intreis)

Many ecommerce operators believe that 100% up time is what every well-run ecommerce website should be doing. Walker Rowe explains what is possible and practical and offers some recommendations. How To Increase Ecommerce Site Uptime (Anturis Blog)

Something else you might be interested in…

Microsoft has made a free eBook by Kraig Brockschmidt available for download. Free ebook: Programming Windows Store Apps with HTML, CSS, and JavaScript, Second Edition (MSDN Blogs)

Fresh Links Sundae – March 9, 2014 Edition

http://www.dreamstime.com/-image9076544Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many think of operational checklists as the script or work instructions, but they actually are not. Rob England explains how checklist should be leveraged to increase the effectiveness of any IT organization. The one top tip for IT operations and support: Checklists (The IT Skeptic)

While IT continues to be recognized as the expert for applying technologies to support business processes, a trend is becoming clear that many non-IT groups or individuals are also becoming proficient at leveraging technologies to improve their own productivity. Jon Hall believes that the trend should be leveraged to better connect with its user end and to improve its own effectiveness. The myth of trust: why consumer feedback is making us rethink IT (ServiceDesk360)

IT is well positioned to make positive contributions to many aspects of the business operations. Michael Hugos suggests how a CIO can collaborate effective with the CFO in the organization through risk management. The CIO Relationship With the CFO Is Based on Managing Risk (Enterprise Efficiency) Michael Hugos

Many organizations are evaluating how the DevOps practice can be integrated its own IT departments. Gene Kim describes the concepts behind the DevOps thinking and how the DevOps and ITSM practices are decidedly complementary to each other. Trust me: The DevOps Movement fits perfectly with ITSM (The ITSM Review)

Most business leaders still perceive IT as an operational, tactical role. Pearl Zhu suggests approaches that IT leaders can leverage to turn around the reputation and to transform into a strategic partner. CIO as Respected Business Leader (Future of CIO)

Many organizations spend training dollars to build individual knowledge and performance. Julie Montgomery and Gordon Brown recommend ways to spending training resources not just add individual knowledge but also to improve organizational capability. Quit Spending Money on ITIL Training (Plexent Blog)

After attending the recent annual MIT Sloan Sports Analytics Conference, Michael Schrage shares his thinking and observations on why leaders need to pay attention to how we identify and blend individual talents to perform measurably greater than simply the sum of their individual results. Team Chemistry Is the New Holy Grail of Performance Analytics (Harvard Business Review)

Many organizations use internal audits to assess potential deficiencies and improvement areas. Laszlo Gonc outlines six ways for internal audits to improve organizational effectiveness and to deliver value. 6 Success Factors for Better Internal Audits (Intreis)

Many of us have dreams of becoming someone who is much more of whom we are today. While all opportunities involves risks, Marshall Goldsmith recommends that making a decision to do something will be a much better option than simply wasting time debating contemplating about a future that will never come. Who Are You Arguing With? (Marshall Goldsmith Personal Blog)

Based on the findings of their own and other reputable researchers, Bob Sutton talks about what is considered the appropriate team size for most tasks and explains the dynamics of a team. Why Big Teams Suck: Seven (Plus or Minus Two) Is the Magical Number Once Again (Work Matters)

Fresh Links Sundae – February 2, 2014 Edition

dreamstime_xs_12962601 (240x225)Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

IT infrastructure managers need to meet a number of challenges in 2014. Björn Münstermann, Brent Smolinski, Kara Sprague describes 11 practices that will help infrastructure managers navigate a challenging, and sometimes conflicting, set of demands. The enterprise IT infrastructure agenda for 2014 (McKinsey & Company)

IT organizations should periodically exam and evaluate the key metrics they measure. For 2014, Andrew Horne suggests seven measurement priorities recently highlighted in a CEB’s research. 7 New Metrics for 2014 (CEB’s IT Blog)

Many non-IT end users probably are not aware of the  software asset management (SAM) practice in the organization and what it means to them. David Foxen explains why SAM is important to an organization and how IT can collaborate with its end users and effectively communicate its SAM practice to them. Introducing Software Asset Management to end users (The ITAM Review)

Often people will ignore ineffective governance or unenforceable policies. Michael Scarborough suggests that IT organizations can improve their effectiveness by regularly evaluating whether the existing policies and procedures in place are still making sense.  Governance That Makes Sense (Global Knowledge Training Blog)

Big Data, when practiced correctly, can yield a good amount of insights that might not have been possible with human analysis before. Michael Schrage believes those insights can also lead to dilemmas and unwarranted discrimination when improperly used. He further cautions that all Big Data champions and practitioners need to have a better understanding of how they intend to use the insights for making decisions. Big Data’s Dangerous New Era of Discrimination (Harvard Business Review)

With a strong dependence on IT for many businesses, IT organizations have many challenges on their hands to deliver a stable operation while continue to leverage technologies and innovate. Robert Stroud believes IT service delivery managers have many opportunities to add even greater value to the organization in 2014. Long Live Service Delivery! (CA Service Management)

While resolving incidents and putting fires are commendable things to do, Ryan Ogilvie recommends that understanding and addressing the root cause to an incident will be a much more value-added activity. Score a Service Management Touchdown through Incidents (Service Management Journey)

While use cases are an extremely useful requirements tool and one tool that every BA should have handy, Laura Brandenburg suggests that there are situations in which writing use cases would be a big mistake. 3 Signs You Shouldn’t Be Writing a Use Case (Bridging the Gap)

Fostering a successful culture entails hiring employees who buy into the corporate culture, and it also means getting the wrong employees off the organization. Joel Greenwald believes that the best companies use culture as both a sword and a shield, to improve performance and reduce risk. How to Get the Wrong People Off the Bus (strategy+business)

Today’s connected world means many leaders have access to a global mind that represents both opportunities and challenges. Marshall Goldsmith explains the process of e-coaching and how leaders can leverage the process to manage the opportunities and challenges. E-Coaching Roles (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – December 1, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Most would agree that it takes six months or more for knowledge workers to become sufficiently productive to produce value. In order to enable the productivity of the new workers, many organizations need to utilize efficient knowledge transfer approaches. Greg Sanker believes that a standardized service delivery approach modeled by IT Service Management frameworks like ITIL and COBIT can help. The Coming Workforce: A Case for IT Service Management (The ITSM Review)

Although the term “Shadow IT” has only appeared in the press and media in recent years, the practice has been around for a much longer period of time. David Cappuccio explains how the latest iteration of Shadow IT has grown in significance and scope to where the C-suite should start to pay attention. Shine Some Light on Shadow IT (Gartner Blogs)

Lather, Rinse and Repeat (LRR) is a well-known process with a strong tie to the shampoo products since 1990’s. To Earl Begley, LRR is a reminder to design processes that can be easily executed and deliver desired results. With that in mind, He suggests several tips that ITSM can learn from the shampoo process. Lather, rinse and repeat your process (The ITSM Review)

Many organizations conduct self-audits on software to ensure a sound assets management practice or to get prepared for third-party audits. David Foxen explains the importance of the self-audit and how to perform one in your organization. The importance of Internal Software Audits (The ITAM Review)

Even today, Michael Schrage believes that most organizations struggle to answer even the simplest 80/20 analytics questions. He also suggests that the Big Data tools and techniques will help shape the 80/20 analytics when the organization can leverage both approaches at the same time. How is Big Data Transforming Your 80/20 Analytics? (Harvard Business Review)

For many organizations or industries, conducting effective data analysis is becoming an essential activity for many managers. Thomas Redman recommends an exercise that can help managers to become more data literate and more adept at data analysis. How to Start Thinking Like a Data Scientist (Harvard Business Review)

Many BAs use diagrams to express ideas or to create simple and effective visual models, but they don’t always know what tools are available for their work. Laura Brandenburg outlines 5 diagramming tools that a BA can consider adding to his/her requirement gathering and analysis toolkit. 5 Effective Diagramming Tools You Can Afford (Bridging the Gap)

We all deal with stress and anxiety in a number of ways. Mitch Joel recommends five tools that you can deploy to manage the times when things get a little too stressed or anxious. Keep Calm And Carry On – 5 Steps To Getting Rid Of Stress And Anxiety (Six Pixels of Separation)

According to Marshall Goldsmith, part of being an effective leader is setting up systems to measure everything that matters. At the same time, he advocates that measuring the “soft” values is just as essential as tracking the hard numbers. Account for Soft-Side Values (Marshall Goldsmith Personal Blog)

The performance review process in many companies carries risks and downside. The reviews often don’t produce the intended results, either. Bob Sutton believes there are three things that an excellent performance review always should have. Three Hallmarks of Good Performance Evaluations (Work Matters)