Fresh Links Sundae – November 16, 2014 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Predictive analytics is a well-understood subject area within the data management field. Recently a new subject of prescriptive analytics is getting a great deal of attention and discussion. William Vorhies examines both approaches to analytics and discusses their similarities and differences. Prescriptive versus Predictive Analytics – A Distinction without a Difference? (Data Science Central)

A number of organizations are pondering the question of whether to commercialize the data they have for those who might find the data useful. Jennifer Belissent suggests ways to take your data to market and avoid some common pitfalls. Exploring The Data Economy Opportunity: Some Do’s and Don’ts (Forrester Blogs)

Most of today’s senior executives built their careers in the pre-digital age, and many of them struggle to meet the demand imposed by the changes created by the digital business. Kate Smaje and Chris Wigley discuss a few practical tips that can help senior executives make the transition to digital. Five habits for executives to become more digital (McKinsey & Company)

With the availability of personal technologies, almost everyone has become a technologist in their daily lives. However, implementing technologies for an enterprise still require a CIO to balance operational requirements, security, and compliance with agility, transparency, and modernization. Dion Hinchcliffe discusses a set of strategies that CIOs can leverage in designing the enterprise of the future. A CIO’s guide to the future of work (Enterprise Irregulars)

As more business users get more involved in working with their IT counterpart, they also demand that enterprise data management technology keeps pace with a new view of their data that is accessible and easy to consume. Donald Farmer outlines the ways we can use to avoid three barriers to providing a multifaceted view of enterprise data. Overcoming Data Obstacles for Integrated BI (The Data Warehousing Institute)

The emphasis of security used to focus on detection and protection. These days, response (especially Incident Response IR) increasingly becomes a key element of an overall security strategy. Bruce Schneier describes the OODA loops and why it is a way of thinking about IR in the real-time adversarial situations. The Future of Incident Response (Schneier on Security)

Some would argue for the position that most systems are safe, and people are a hazard. As a result, all human involvement should be minimized in order to minimize human errors. Steven Shorrock believes that people will still be the key to making the system as a whole work, and he suggests some approaches for blending and balancing the humanistic and systems thinking. If it weren’t for the people… (O’Reilly Radar)

Peter Drucker had pointed out that most of us are too pre-occupied with efforts rather than results. We became ineffectual as we worry over what the decision authorities and powers we do not have but should have. Marshall Goldsmith gives guidelines that can help us do a better job of influencing the decision-makers in our lives. What I Learned About Influence from Peter Drucker (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – June 8, 2014 Edition

????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many companies are struggling to add piecemeal elements to their existing IT operations in order to compete in the digital era. Some experts have suggested that reinventing the IT function may be another way to deliver the digital capability the companies need to compete. Henrik Andersson and Philip Tuddenham have identified seven elements that are critical to achieving the IT performance improvements required for the new digital world. Reinventing IT to support digitization (McKinsey & Company)

When moving towards a more “digital” enterprise, many organizations are adopting what Dion Hinchcliffe called the ‘bolt-on’ strategy, which typically means adding a few new digital channels to existing touch point. He explains why companies should consider another more transformative approach when going digital. Going Beyond ‘Bolt-On’ Digital Transformation (Enterprise Irregulars)

Today’s website and web applications contain many distributive technical components. Maintaining and diagnosing performance issues can be complex. In a five-part series, Clare Kirlin discusses the considerations and decisions required to ensure the performance of your websites and web application meets your business needs. New Blog Series: #OptimizeDigital (Part 1) 3 Miles and 14 Bottlenecks: Know Your Performance Enemies (Part 2) Optimize Measurements to Optimize Web Performance (Part 3) Real Users: A Common Web Performance Blind Spot (Part 4) The Quick and Easy Audit that Every IT Manager Should Perform (Part 5) (In the Limelight)

The technologies used in software development have changed radically in the last two decades. Mike Loukides reflects on the technology stacks in use today and describes the essential components everyone in the software development or operations team should know. Beyond the stack (O’Reilly Radar)

Leveraging his recent system migration experience, Andreas Grabner explains why by monitoring all your system components and correlating the results with deployment tasks will you be able to deploy with more confidence without disrupting your business. Web Service Monitoring 101: Identifying Bad Deployments (About: Performance)

With today’s complex projects, some are convinced that the current project management processes are obsolete for dealing with complexity on projects.  Glen Alleman believes that the notion is untested and recommends ways to deal with project complexity. How to Deal With Complexity in Software Projects? (Herding Cats)

In light of what we may have read about the discovery of mismanagement at the US Veterans Administration, Bob Lewis reminds us the importance of collecting and reporting on the right metrics that truly matter to the business. Your own personal VA scandal (IS Survivor Publishing)

We all want to stand out in some way, but we also want to fit in. Reflecting from a personal experience, Jeff Haden outlines the approach for working towards fitting into a larger community. The Best Way to Fit In and Truly Become Part of…Anything (Inc.com)

Food for Thoughts…

Many schools hold graduation commencement during the month of June.  Michael Schrage gives us a playful, but not implausible, look at a future commencement speech. The First Robot Commencement Address (Harvard Business Review)

Fresh Links Sundae – February 23, 2014 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

While pulling some thoughts together on the future of ITSM and service desk, Stephen Mann outlines his perspectives on what’s to come for those two important areas in IT. What’s the Future of ITSM? (HDIConnect)

As more and more organizations adopt cloud infrastructure, the migration to the cloud is not always a straight path with no obstacles. Phil Whelan outlines common steps IT organizations can take when adopting cloud technologies. 10 Steps To The Cloud (ActiveBlog)

Keeping up with and leveraging the available technology advancement has become one of the top challenges for many organizations and their CIOs. Dion Hinchcliffe recommends the ways a CIO can leverage building a more digitally-aligned business. The new CIO mandate (Enterprise Irregulars)

Migrating to the cloud is not only a technology decision but also a risk management consideration. John Overbaugh recommends four steps a leader can follow to help their companies adopt cloud technologies while minimizing overall risk. Risk changes in the cloud (ISACA Now)

The recent security breach at Target highlights a reality where organizations are much more connected to one another these days. Those close connections, if not managed correctly, also can present potential security loopholes. Bob Lewis suggests two lessons any organization should consider and learn. When they’re good at being bad, learn from the good (IS Survivor Publishing)

Today’s managers often need to exercise the ability to think analytically. Thomas Redman discusses an example of using data to explore cause and effect. How to Explore Cause and Effect Like a Data Scientist (Harvard Business Review)

Many IT organizations work hard to meet their service levels and deliver excellent customer experience. Ryan Ogilvie explains why identifying what makes the service function is critical in the delivery of a consistent customer experience. Service Level Management – The Gap between Delivery and Expectation (Service Management Journey)

When implementing ITSM, some believe that, by improving the IT processes, the IT services will improve as well. Dan Kane cautions IT organizations that improving processes does not always lead to service improvement. Process Improvement is not Service Improvement (Hazy ITSM)

For many organizations, the success often comes down to the quality of leadership and the strength of the culture. Pearl Zhu describes three areas where IT can be a supporting catalyst to the business culture. IT as Business Culture Catalyst (Future of CIO)

Business analysis is a discipline that can effectively promote the success of the projects. Laura Brandenburg outlines eight steps with which a business analyst can follow to perform effectively on the projects. The Business Analysis Process: 8 Steps to Being an Effective Business Analyst (Bridging the Gap)

Something else you might be interested in…

Microsoft has made a free Microsoft System Center e-book available for download. Free ebook: Microsoft System Center: Building a Virtualized Network Solution (Microsoft Press Blog)

Fresh Links Sundae – August 26, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Given how critical strategies can be for an organization, Stephen Mann outlines the reasons for having an ITSM strategy plan and provides suggestions on how to formulate one. What’s Your IT Service Management Strategy (If You Actually Have One)? (Forrester Blogs)

Traveling around the world, Robert Stroud talks about how two IT organization deploys value-based metrics to deliver business values while maintain agility. Juggling Delivery to Ensure Room for Agility and Value (CA on Service Management)

Using marketing oriented practices, Melanie Karunaratne suggests some techniques that can help building constituent relationships and bringing value from the service desk operation. ITSM and the Art of Marketing (LANDesk Blog)

After analyzing the current big data trend, Dion Hinchcliffe discusses the key changes that drive big data and additional data points that illustrate the current state of big data. How is big data faring in the enterprise? (Enterprise Irregulars)

After working with COBIT 5 for eight months, Steve Taylor shares his experience and the challenges he encountered as his organization tries to adopt COBIT 5. Implementing COBIT 5—An IT practitioner’s view eight months later (ISACA Now)

Using the tips from Russ Miller, CTO of SunView Software, Martin Grobisen goes over how change management and agile methodology can integrate and support each other. 5 Steps to Integrate ITIL into Agile Process (ITSM Lens)

Potentially applicable to what we do as part of the problem management process, Seth Godin outlines a process for conducting problem-solving meetings. How to run a problem-solving meeting (Seth’s Blog)

In response to the ever changing environment, organizations need to find better ways to capture and retain the knowledge accumulated over time. Jim Taggart gives five suggestions on how an organization can help itself by managing the critical institutional knowledge. How to Unlock the Hidden Knowledge in Your Organization (ChangingWinds)

Leveraging ideas from Mike Staver’s recent book “Leadership Isn’t for Cowards,” Don Tennant talks about Staver’s seven tips for establishing a take-responsibility culture. Seven Tips for Building a Culture of Accountability in Your Organization (From Under the Rug)

After learning more from one of the people who display large signs on street corners, Jeff Haden shares his thoughts about what makes work honorable. Managing Employees: What Makes Work Honorable (Owners’ Manual)