Fresh Links Sundae – January 11, 2015 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Data preparation and curation is the task that often consumes the majority portion of the data mining effort. Ben Lorica outlines some of the data preparation lessons discussed in the recent Strata + Hadoop World at New York. Lessons from next-generation data wrangling tools (O’Reilly Radar)

Many organizations have high awareness of the need to build analytics capability but understand very little on the how-to. Lana Klein discusses five approaches for getting through the analytics maze. Analytics: Five Rules to Cut Through the Hype (KDnuggets)

While IT may be a prominent service provider within an organization, there are other functions that also provide services to the enterprise. Darroll Buytenhuys talks about how organizations can leverage IT’s service management experience to benefit other shared services teams. Enterprise Service Management – Enabling Value Delivery Outside IT (The ITSM Review)

According to Dennis Drogseth, ITSM will become a critical, enabling element as the role of IT transforming to become a more front-office and customer focus. He discusses the trends he saw in 2014 that will grow in importance in 2015. The Changing Game of IT Service Management (EMA Blogs)

While data mining receives a great deal of attention today, many businesses still operate with rudimentary decision capability that is very apparent through their interactions with the customers. Michael Maoz suggests that, until IT and lines of business are working together, data mining’s impact will continue to be limited. Why data mining resembles handing a child a scalpel (Gartner Blogs)

Some people believe that, because project requirements are often too fluid, formal project planning may not be as critical as actually doing project work. Glen Alleman reminds us what capabilities-based planning is and what it is intended to do. Capabilities Based Planning (Herding Cats)

Many organizations set goals for process improvement at the beginning of the year. However, many of those resolutions fail to follow through as the months go by. Ryan Ogilvie makes suggestions on how to stay motivated and achieve the results you were hoping for. Goal Setting and New Year’s Resolutions – 6 of one Half Dozen of the other (Service Management Journey)

Today’s organizations face attack in the cyberspace by highly organized groups with deep pockets and high levels of know-how. Eddie Schwartz outlines four steps where organizations must take immediately to defend their information assets in today’s landscape. Lessons from the Sony breach: Four things that need to happen now (ISACA Now)

Fresh Links Sundae – July 20, 2014 Edition

http://www.dreamstime.com/-image9076544Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many organizations focus on driving analytics as a foundation for competitive advantage, but they often compromise their analytics effectiveness by not establishing a sound foundation through the process of data readiness and data cleansing. Robert Handfield discusses the critical element of Data Cleansing, which is the most time consuming and challenging of the elements. Data Cleansing as the Foundation for Supply Chain Analytics (International Institute for Analytics)

Many organizations do not assess and monitor their IT maturity level, but the maturity can be a great vehicle to get IT properly connected with the business. Andy White outlines the building blocks for improving IT maturity and effectiveness. IT Maturity: Chasing rainbows? (The ITSM Review)

A well-designed service catalog can bring a number of benefits to both the IT organization and their customers. A badly designed catalog can also make things worse for IT and everyone involved. Sarah Lahav makes suggestions on how we can put an effective service catalog in place. 5 Tips for Creating a Successful Service Catalogue (SysAid)

IT organizations are using the services model to drive IT performance based on the business value generated by the service, rather than simply technical metrics. George Mathai discusses the “market-share” approach to assess and communicate the business value of IT services. How to Make Metrics Matter (CIO Leadership Council)

Future ITSM will increasingly combine service desk and operations much more fluidly than in the past. Organizations will need to embrace the integration between ITSM and ITAM in order to be effective within the overall IT landscape. Dennis Drogseth explains why it is both beneficial and effective to grow the ITSM and ITAM disciplines together. Why IT Asset Management and IT Service Management Belong Together (The ITAM Review)

Implementing an IT improvement program using the ITIL framework brings about both changes and benefits to an organization. Gregory Tucker shows us a model of what changes and benefits can be expected and how IT can help its organization respond to the changes. The Balanced Improvement Matrix (ITSMinfo)

After receiving the training in ITIL, many highly motivated and well-intended folks head back to the office trying to implement ITIL processes. However, Greg Sanker points out that simply “implement ITIL” misses the big picture. He talks about why the ultimate goal is to maximize the business value of IT and how to get to work. The Practitioner’s Dilemma: How to Adapt ITIL (ITSM Transition)

Karen Ferris believes that everyone in IT should shadow the business because it is an effective approach for leading to real innovation and resolution to business challenges. She discusses the important elements to keep mind when crafting such collaboration program with the business. Walk A Mile in Their Shoes? Not Far Enough! (Macanta)