Fresh Links Sundae – August 31, 2014 Edition

dreamstime_xs_32609411-240x178Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

A majority of organizations implement only reactive problem management; however, it is the proactive problem management practices that bring even more value. Stephen Mann discusses the barriers we need to overcome and the good practices we should implement for proactive problem management. 6 Barriers To Proactive Problem Management and 6 Problem Management Best Practices (ServiceNow)

A number of organizations are experimenting with predictive analytics and exploring its business value. James Taylor explains how to avoid common mistakes of predictive analytics. The Four Traps of Predictive Analytics (MIT Sloan Management Review)

Working in the field of IT Service Management, vendor management needs to be one of the high competency areas. Morgan Hunter talks about the considerations you should be aware of before signing a contract and recommends a nice checklist. Contract Negotiation Checklist – Don’t forget Your Pre-Nup (Intréis)

Predictive analytics is an increasingly mature technology, but many organizations still are not aware of the opportunities it presents. William Vorhies discusses the paths that a business leader can follow to discover more opportunities from leveraging predictive analytics. From Data Analyst to Predictive Modelers to Data Scientists (Data Science Central)

Many would believe that exercising technology leadership is all about achieving a successful implementation. Bob Lewis believes that the most important goal for technology leadership is to build a reusable organizational capability. Organizing for technology leadership (IS Survivor Publishing)

While the DevOps movement is evolving into a culture for continuous delivery of IT services, many organizations are still trying to find a balance between the human collaboration aspect and the tools/technologies. Mark Burgess uses the Promise Theory to explain how DevOps should work and why having a functional IT is a business imperative. The Promises of DevOps (Mark Burgess Website)

Analysts need to know the business rules which influence their database designs in order to ensure data operations make sense and results can be interpreted correctly. Fabian Pascal advises data analysts on the types of business rules for which they should be familiar with. Data Analysts: Know Your Business Rules (AllAnalytics)

Many believe that you cannot achieve value from your investment in ITSM without a fully functional and integrated CMDB. Oded Moshe explains why that is not necessarily true and recommends a list of advices to implement CMDB. Clearing Up the Myths of CMDB (SysAid Blog)

Fresh Links Sundae – August 24, 2014 Edition

http://www.dreamstime.com/-image24270014Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

To compete these days, Martha Bennett believes that it is essential to make the most of the data you have. She outlines five areas where the business leaders need to tackle. Planning Your Big Data Strategy: Five Keys To Success (Forrester Blogs)

With the digital business trend, many organizations look to their CIO to lead by demonstrating technology leadership. Bob Lewis discusses a list of what’s required for technology leadership to be possible. More technology leadership prerequisites (IS Survivor Publishing)

In military, tactics and strategy are both necessary elements, and they complement each other in achieving the objective. In a three-part series, Stephen Lahanas discusses the building blocks and the steps for building an effective IT strategy. Building Effective IT Strategy – part 1  Building Effective IT Strategy – part 2  Building Effective IT Strategy – part 3 (Technovation Talks)

Stuart Rance often gets asked how long should an ITSM project take. He offers his opinions and suggestions on how implement ITSM to obtain value in the shortest time possible. How Long Should an ITSM Project Take? (SysAid)

Some IT organizations prefer to implement IT assets and configuration management as a single practice together while some keep those processes separate. Derek Lonsdale discusses the factors that can help determine the best approach for your IT organization? The synergies and duplications of IT Asset and Configuration management (ITSM Portal)

The Business Relationship Manager (BRM) team often acts as a bridge between the IT organization and their business partners. Vaughan Merlyn discusses the signs of an ineffective BRM practice which does not add value. When Business Relationship Managers Collude with Dysfunctional Behavior (IT Organization Circa 2017)

The US Government recently published a list of good practices for building effective digital services. Mike Loukides explains why private enterprises should also consider adopting these practices for their operations. Not just the government’s playbook (O’Reilly Radar)

There are a number of service providers who can lend their expertise to help completing an ITSM effort. Amy DeMartine makes some suggestions for how to pick your next ITSM implementation services provider. How to Find the right provider to complete your ITSM project (Computerworld UK)

Fresh Links Sundae – August 17, 2014 Edition

http://www.dreamstime.com/-image5686314Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many organizations look to their CIO to lead by demonstrating technology leadership, but many CIOs view doing things new and different can be risky. Bob Lewis reminds us that technology leadership is hard to do but very necessary. What technology leadership takes (IS Survivor Publishing)

According to William Vorhies, there are two broad categories of analytics. The first includes reports, visualizations, and dashboards, and the second is predictive analytics. He explains what predictive analytics is and what benefits and promise predictive analytics may present. Types and Uses of Predictive Analytics, What they are and Where You Can Put Them to Work (Data Science Central)

Delivering a faster user experience to your customers online is no longer optional but a necessity. Tammy Everts discusses what we can learn from the most high-performing sites for improving web performance. What the 10 fastest ecommerce sites can teach us about web performance (Web Performance Today)

As more business functions join the digital trend, more marketing and IT leaders are taking actions to build trust and to improve alignment. Mike Sutcliff recommends the steps that CMOs and CIOs can take to make progress toward working together productively. CMOs and CIOs Increasingly See Eye to Eye (Harvard Business Review)

If you were asked by your organization to lay out the necessary steps to build an analytics capability, will you know exactly what to do? For most us, asking the right questions is the first step and the key to getting the right answers. Bryan Beverly discusses the questions that aimed at helping your organization move from concept to reality. What to Ask When Setting Up an Analytics Shop (AllAnalytics)

Each organization is facing the challenge of making use of the large amount of data it collects on a daily basis. In a two-part series, Lee Feigenbaum discusses the challenges and the practices for turning big data into smart data to surmount these challenges and to drive business value. Turning Big Data into Smart Data (Part 1 of 2)  5 Steps to Turning Big Data into Smart Data (Part 2 of 2) (The Data Warehousing Institute)

More and more organizations are beginning to understand the significance that IT Risk & Compliance has in the success of their business. Morgan Hunter talks about the benefits a robust IT Risk & Compliance function can add to the business and what to expect in the future. Intreis COO Sheds Light On IT Risk & Compliance (Intreis Blog)

If your organization is just starting to implement ISO 27001, you are probably in a dilemma as to what and how many documents you need to have. Dejan Kosutic outlines the criteria for deciding what to document. ISO27001 documents – Eight criteria to decide which ones to write (27001Academy)

Fresh Links Sundae – August 10, 2014 Edition

??????????????????????????????????????????????????????????????????????????????Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

In many organizations, processing information accurately can have a material impact on the financial bottom line. When the data volume is very large, finding inaccuracy within the data sets can be a big challenge. Thomas Redman recommends a list of steps that managers can use when dealing with such challenge. Even the Tiniest Error Can Cost a Company Millions (Harvard Business Review)

Even after nearly 20 years since the emergence of IT Architecture as a discipline, there is still much confusion surrounding what architects supposed to do. Stephen Lahanas proposes five guidelines to help clarify. The 5 Rules of IT Architecture (Technovation Talks)

Edward De Bono’s six thinking hats have seen many creative uses in disciplines other than just education. Debleena Roy discusses how the six hats can also be applied to be successful in the data science field. Six Thinking Hats and the Life of a Data Scientist (KDnuggets)

Some may hold the belief that IT does not matter because it is a commodity. The digital trend shows that IT does matters more, and companies that lacked the skills to manage IT effectively can suffer compared with competitors that had mastered those skills. Pearl Zhu talks about ways where organizations can manage IT more effectively. Digital Trend: IT Matters More (Future of CIO)

In IT organizations, good quality changes present the right information to the right people to make the right decision. Rob Spencer outlines the common reasons for poor quality in a change request and what actions the change managers can take to improve it. Back to basics: why your change fell at the first hurdle (ITSM Review)

What are the differences between data science, data mining, machine learning, statistics, and so on? Vincent Granville compares several analytic disciplines that overlap and explains the differences and similarities. 16 analytic disciplines compared to data science (Data Science Central)

Some organizations classify break/fix as standard changes, which usually get approved automatically and do not require impact assessment. Ryan Ogilvie explains why such setup is rarely a good idea. Practice Shouldn’t Always Make Perfect – Using Standard Changes for Break/Fix (Service Management Journey)

When taking on a difficult challenge in the organization, some leaders may opt to delegate the responsibility to one of their star direct-reports. While delegating difficult issues is tempting, Susan Cramm believes that it can only lead to disappointment. She discusses an example why strategic, change-oriented initiatives will likely require hands-on leadership by senior executives. Lead by Doing, Not by Delegating (Strategy+Business)

Fresh Links Sundae – August 3, 2014 Edition

??????????????????????????????????????????????????????????????????????????????Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

The subject of data science receives much attention these days. Some people have used data management terms, such as business intelligence and predictive analytics, interchangeably even though they represent different disciplines. Dean Abbott talks about what similarities the two disciplines share and how they differ. Similarities and Differences Between Predictive Analytics and Business Intelligence (Data Mining and Predictive Analytics)

Neural network is a machine learning approach that is widely used in many data analytics efforts. Pete Warden offers step-by-step instructions on training your neural network. How to build and run your first deep learning network (O’Reilly Radar)

Big data and the Hadoop ecosystem are getting attention from many organizations these days. Rich Morrow outlines some of the most common surprises and challenges that new users of Hadoop run into in their early implementation period. Lessons Learned Deploying Hadoop (Global Knowledge Training Blog)

When you ask which service desk tool is the best for a particular IT organization, you will get a diverse set of opinions. Rob England outlines the essential criteria to consider when evaluating a service desk tool. What is the best ITIL service desk tool? (The IT Skeptic)

Rob Stroud and Rob England got into a discussion on the cloud-based ITSM solution. Mr. England and Mr. Stroud are two authorities I respect in the ITSM space. I thought the discussion was both interesting and educational. Is ITSM SaaS overrated? – Highlight and Is ITSM SaaS overrated? Round two – Highlight (CA Technologies)

When being asked about the tools and techniques used in their knowledge management programs, many IT organizations often just describe tools for managing and sharing documents. Stuart Rance thinks that is very limiting and offers additional ideas for enriching your knowledge management effort. Knowledge Management Is Not Just About Document Repositories (SysAid Blog)

Maturity assessment is a necessary part of ITSM improvement effort, but many organizations do not know how to conduct an effective assessment. Karen Ferris explains the challenges and pitfalls of conducting maturity assessment. ITSM Process Maturity Assessments – Handle with Care (Macanta)

A well-designed RACI chart is an effective tool for creating clarity in roles and responsibilities. Greg Sanker explains how a RACI chart can help in your ITSM effort. What’s a RACI Chart, and how to I use it? (ITSM Transition)