Fresh Links Sundae – July 27, 2014 Edition

??????????????????????????????????????????????????????????????????????????????Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Brady Orand and Global Knowledge are running a blog series “11 Common Mistakes of ITIL Foundation Newbies.” I had already featured the first five posts several weeks ago. Here are the last six installments of the series. ITIL Newbie Mistake #6: Being Too Process Focused  ITIL Newbie Mistake #7: CAB Meeting Burnout  ITIL Newbie Mistake #8: Too Much ITIL Talk  ITIL Newbie Mistake #9: Relying on Templates  ITIL Newbie Mistake #10: Expecting a Tool to Do the Work  ITIL Newbie Mistake #11: Thinking You’re Done. Ever. (Global Knowledge Training Blog)

Some manufacturers’ processing environments can have extreme swings in variability. As a result, those manufacturers need a more granular approach to diagnosing and correcting process flaws. Eric Auschitzky, Markus Hammer, and Agesan Rajagopaul discuss how advanced analytics can provide just such an approach. How big data can improve manufacturing (McKinsey & Company)

In his 20+ years of working in the IT industry, Barclay Rae continues to work with organization on fielding similar ITSM questions. He discusses the most important element for ITSM success that even trumps SLAs and KPIs. Do you have an SLA with your spouse..? (Barclay Rae Website)

Many organizations implements ITSM but neglect to have a CSI process in place. Stuart Rance talks about why he believes CSI is one of the biggest opportunities we have to create value for our IT customers. Building a CSI culture (The ITSM Review)

Many people talk about business digitalization as a portfolio of discrete game-changing technologies. Bob Lewis would argue that the digitization movement is different than what most people think because many have a false assumption about the digitization trend. The assumption of pervasive technology (IS Survivor Publishing)

To most people, innovation is risky, plagued with challenges, and hard to do successfully. Daniel Burrus illustrates how we can predict the changes accurately and be a great innovator. How to Transform Innovation ROI by Using the Science of Certainty to Accelerate Results (Daniel Burrus)

With the availability of many cloud technology and SaaS offering, companies are considering whether to leverage cloud for business intelligence and data analytics activities. John Myers discusses the emerging field of data analytics as a service and what criteria should an organization consider to determine whether it is ready for business analytics. Why Data Analytics as a Service? (EMA Blogs)

Many organizations are setting up the data analytics practice using big data technologies. Andrew Oliver outlines the top 10 worst practices to avoid. The 10 worst big data practices (Strategic Developer)

Fresh Links Sundae – July 20, 2014 Edition

http://www.dreamstime.com/-image9076544Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many organizations focus on driving analytics as a foundation for competitive advantage, but they often compromise their analytics effectiveness by not establishing a sound foundation through the process of data readiness and data cleansing. Robert Handfield discusses the critical element of Data Cleansing, which is the most time consuming and challenging of the elements. Data Cleansing as the Foundation for Supply Chain Analytics (International Institute for Analytics)

Many organizations do not assess and monitor their IT maturity level, but the maturity can be a great vehicle to get IT properly connected with the business. Andy White outlines the building blocks for improving IT maturity and effectiveness. IT Maturity: Chasing rainbows? (The ITSM Review)

A well-designed service catalog can bring a number of benefits to both the IT organization and their customers. A badly designed catalog can also make things worse for IT and everyone involved. Sarah Lahav makes suggestions on how we can put an effective service catalog in place. 5 Tips for Creating a Successful Service Catalogue (SysAid)

IT organizations are using the services model to drive IT performance based on the business value generated by the service, rather than simply technical metrics. George Mathai discusses the “market-share” approach to assess and communicate the business value of IT services. How to Make Metrics Matter (CIO Leadership Council)

Future ITSM will increasingly combine service desk and operations much more fluidly than in the past. Organizations will need to embrace the integration between ITSM and ITAM in order to be effective within the overall IT landscape. Dennis Drogseth explains why it is both beneficial and effective to grow the ITSM and ITAM disciplines together. Why IT Asset Management and IT Service Management Belong Together (The ITAM Review)

Implementing an IT improvement program using the ITIL framework brings about both changes and benefits to an organization. Gregory Tucker shows us a model of what changes and benefits can be expected and how IT can help its organization respond to the changes. The Balanced Improvement Matrix (ITSMinfo)

After receiving the training in ITIL, many highly motivated and well-intended folks head back to the office trying to implement ITIL processes. However, Greg Sanker points out that simply “implement ITIL” misses the big picture. He talks about why the ultimate goal is to maximize the business value of IT and how to get to work. The Practitioner’s Dilemma: How to Adapt ITIL (ITSM Transition)

Karen Ferris believes that everyone in IT should shadow the business because it is an effective approach for leading to real innovation and resolution to business challenges. She discusses the important elements to keep mind when crafting such collaboration program with the business. Walk A Mile in Their Shoes? Not Far Enough! (Macanta)

Fresh Links Sundae – July 13, 2014 Edition

dreamstime_xs_25479412-240x180Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many firms talks about the necessity of transforming themselves and moving towards becoming a “digital enterprise.” Bob Lewis recommends a three-step program to achieve the digital transformation. Is the “digital revolution” revolutionary? (IS Survivor Publishing)

The increasing use of cloud computing has led to IT losing control of some of its enterprise resources. David Linthicum explains how IT can reassert itself and bring oversight back on top of those cloud-based resources. How cloud computing can strengthen IT’s control (InfoWorld)

Often, a process’ deficiency requires us to perform deep analysis in order to discover the linkage. Ryan Ogilvie gives an example of how analyzing the appropriate change and incident metrics can lead to a productive examination of IT service issues. What percentage of ‘suckage’ does your #ITSM processes have? (Service Management Journey)

Business and IT both need to change quickly in order to meet business demand but still keep the risk at a manageable level. Martin Grobisen suggests ways we can use the change management process to improve operations and create an environment that fosters innovation. 8 Quick Tips About Change Management (ITSM Lens)

IT managers often face the unpleasant task of directing computing resources for a business application at the expense of another. Steve Brasen suggests two simple tips of leveraging ITIL to assist with the decision making. Prioritizing Workloads – Deciding What’s Hot and What’s Not (EMA Blog Community)

Working with many complex projects, we have to monitor and manage closely many aspects of the cost, schedule, and quality. Glen Alleman reminds us why maintaining a statistical mindset is crucial for managing today’s projects. Why is Statistical Thinking Hard? (Herding Cats)

Introducing the concept of DevOps to an organization is never easy because DevOps often bring an assortment of cultural changes. Ho Ming Li discuss five potential difficulty areas for this cultural-changing endeavor. 5 Common Barriers When Introducing DevOps (ActiveState)

As the World Cup games wind down, many of us have cheered on the US men national team, especially for goalie Tim Howard. Patrick Potter discusses what parallels we can draw from watching Howard’s solid performance during the tournament. What Does Internal Audit and Team USA goalie Tim Howard Have in Common? (RSA Archer GRC)

Fresh Links Sundae – July 6, 2014 Edition

http://www.dreamstime.com/stock-image-fruit-sundae-image15278271Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Vaughan Merlyn is running a five-part series on business relationship management on his blog. He discusses the common failure modes he comes across and what the IT organizations can do to implement an effective BRM practice. Common Failure Modes in Business Relationship Management – Part 1  Common Failure Modes in Business Relationship Management – Part 2  Common Failure Modes in Business Relationship Management – Part 3  Common Failure Modes in Business Relationship Management – Part 4 & Key IT Roles for Driving Business Value (IT Organization Circa 2017)

Although IT and business ultimately have the same goal in serving the enterprise, they often do not communicate effectively with one another in many organizations. Establishing a business relationship management function can improve the IT-business interactions. Ryan Ogilvie discusses that IT can do to get started. Translating IT and Business Speak (Service Management Journey)

IT organizations continue to face aggressive cost saving mandates, and IT service management practice could be leveraged to contribute positive results. Reginald Lo presents his perspectives on how does Service Management directly save costs and how do we reduce the cost of Service Management. Streamlining Service Management to Achieve Cost Savings Targets (VMware Accelerate)

A number of organizations have implemented IT practices around the DevOps concept with varying degree levels of success. Mike Loukides discusses what the DevOps trend is today and what organizations need to do in order to be effective. Revisiting What is DevOps (O’Reilly Radar)

A recent Forrester study found that many organizations experience low first change success rate for and long lead time on changes for IT infrastructure and applications. Matthew Selheimer discusses the problems he sees as the impediments to organization changes and how to improve the first change success rate. The secret to change success – understanding multiple perspectives (The ITSM Review)

Companies often assign leaders to affect changes (culture, behaviors, or climate) within the organization. People have different opinions on whether a leader should change a culture and, if so, how to change a culture. Rob England helps us answer the question of “Should you try to change culture?” and what a leader should do to promote changes. Don’t try to change culture (The IT Skeptic)

Putting out fires can be a common problem for the Program Management Office while struggling to manage a portfolio. Glen Alleman outlines five recommendations we should keep in mind, so we do not lose sight of the big-picture view of the project management process. Don’t be an Accidental Project Manager (Herding Cats)

In his new e-book Workforce of the Future: Building Change Adaptability, 2nd Edition, James Taggart discusses four major forces that are exerting major impacts in our lives. He outlines ten leadership lessons each one of us should leverage to adapt to the on-going change. 10 Leadership Lessons to Succeed During Turbulent Change (ChangingWinds)