Fresh Links Sundae – June 29, 2014 Edition

dreamstime_xs_34568759-240x170Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Cloud computing is becoming widely adopted, and yet, many organizations still do not fully understand the advantages and challenges that come with cloud computing. Tom Bittman discusses three perceptions of “cloud computing” and how organizations can evaluate cloud computing from all angles to get the most value out of it. How to Create a Cloud Strategy That Fails Big! (Gartner Blogs)

Public cloud offering might be economically attractive, but the lack of customization and other security considerations can present challenges of their own. Brent Bensten explains why not all applications, services, and frameworks are built for cloud computing and how to deploy the right tool for the job. How to choose between custom and commodity clouds (InfoWorld)

Many people define KPIs for their IT service management processes by looking in books or by copying what others do; however, that is rarely going to give good results. Stuart Rance outlines a list of critical success factors (CSFs) and KPIs that organizations can leverage to design a set of problem management measurements. The critical test is to ensure those measurements will derive metrics about the things your organization cares about. Defining Metrics for Problem Management (SysAid)

The DevOps concept is being experimented or adopted in many organizations. For many IT operational teams, implementing a DevOps model within their own organizations still presents many challenges. Alex Honor discusses those challenges and make recommendations on how the development and the operational teams can work together to overcome those challenges while minimizing risks. Common Objections to DevOps from Enterprise Operations (dev2ops)

While there are many cloud-based disaster recovery (DR) and business continuity (BC) offerings that present excellent value, it’s also true that many data protection vendors do not leverage the same definitions when classify their products as cloud-based “DR” or “BC” solutions. Lynn LeBlanc explains what are the four essential DR/BC capabilities when evaluating a potential cloud-based DR/BC offering. Evaluation Criteria for Your Cloud-based Data Protection Solutions (Data Center Knowledge)

Many organizations have their own change management process, but often the process is rigidly applied and not leveraged correctly for its true value to aid the business. Jon Morley illustrates how we can build on our existing change processes and bring them together to help develop an end-to-end change management solution that works for your organization. Advice for Building Your House of Change Management (The ITSM Review)

Cost, schedule, and performance are the most critical aspects we try to manage for every project. We can think of them as three biggest random variables we need to measure and control in order to succeed in a project. Glen Alleman shows how we can measure and estimate these random numbers with a reasonable level of confidence and margin for errors. All Project Numbers are Random Numbers — Act Accordingly (Herding Cats)

A critical component of a capable IT service management practice is the establishment of a Continual Service Improvement process. Building or changing organizational culture, however, is not so easily done because traditions are closely held as norms, values, and beliefs. Pearl Zhu recommends a four-step approach for shaping a continuous-improvement culture in your organization. A Continuous-Improvement Culture (Future of CIO)

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