Fresh Links Sundae – April 27, 2014 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many IT organizations are transforming themselves to be a service provider to the enterprise, and there are quite a few different ways for the service provider model to work. Bob Lewis outlines the potential business models in case you’re serious about pursuing the plan of running IT like a business. More business models for ITaaS  Yet more ITaaS business models (IS Survivor Publishing)

When making your data analysis case persuasive, assembling and interpreting data alone is fine but probably not sufficient. Scott Anthony believes you need to take a step further by generating your own data and experiment with them. Why You Have to Generate Your Own Data (Harvard Business Review)

Data Architecture and Data Governance, when done effectively, can support each other in a variety of ways. Kelle O’Neal explains how DA and DG help by increasing operational efficiency, decreasing costs and mitigating risk. What Is the Relationship between Data Architecture and Data Governance? (Blog: Kelle O’Neal – BeyeNETWORK)

Creating a continuous improvement mindset is about creating the conditions for all IT stakeholders to improve their work, processes and services. Dave van Herpen gives an example of how explains how agile and lean elements can work with ITSM and help the IT function deliver great services. Agile CSI: continual service improvement done right (ITSM Review)

To effectively influence the IT employee mindsets, leaders must send messages that powerfully communicate IT’s objectives and priorities. Andrew Horne suggests how IT leader can decide what metrics to pick and to emphasize. When Designing an IT Scorecard, Don’t Forget the Message Behind the Metric (CIO Leadership Council)

Processes underpin organizational capability, which in turn support the strategy execution. Pearl Zhu outlines the criteria to consider when mapping and evaluating processes to support business capability. How to Evaluate Processes (Future of CIO)

Robert Stroud believes that the transition of the IT Service Management department to a Service Broker model has only just begun. He explains the rationale behind the movement of IT organizations to embracing the IT Service Broker model. From Service Manager to Service Broker (CA Service Management)

When starting out on a career, it’s important to build credibility with new people, learn about your organization, and make a solid contribution. Through a four-part series, Laura Brandenburg gives a detailed run-down of what a new Business Analyst can do to be effective on the job from day one. Starting a New Business Analyst Job (Part 1): What To Expect on Your First Day  Starting a New Business Analyst Job (Part 2): How to Prepare for Your First Day  Starting a New Business Analyst Job (Part 3): How to Make the Most of Your First Week  Starting a New Business Analyst Job (Part 4): Your First 60 Days (Bridging the Gap)

Why is asking so important for leaders in today’s Information Age with the knowledge workers? Marshall Goldsmith explains why leaders need to do more asking, listening and learning from everyone around us. Why Don’t We Ask? (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – April 20, 2014 Edition

http://www.dreamstime.com/royalty-free-stock-image-easter-eggs-image23845596Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Charles Araujo believes that a well-run operation is the strategic pathway to the most important asset of any IT organization: trust. He goes on to explain the three key qualities a disciplined IT shop usually possesses. The Three Attitudes of a Disciplined IT Department (CIO Insight)

Analyzing and displaying data correctly can be very context or situation dependent. Nancy Duarte shows us the questions we should be asking before properly analyzing or visualizing data. The Quick and Dirty on Data Visualization (Harvard Business Review)

The ever-increasing size of data is presenting a challenge for organizations to manage and analyze in order to deliver actionable business insight.  John Haddad outlines an approach of creating a data management supply chain that identifies business goals and deploy the agile infrastructure necessary to achieve those objectives. How to build a big data supply chain (InfoWorld)

Many teams resort to compromise in order to avoid conflicts when discussing or collaborating on important data-based decisions with another group. Michael Schrage believes that is an ineffective approach and suggests that we should demand our teams to demonstrate just how well they understand the other’s viewpoint and position. How to Have an Honest Data-Driven Debate (Harvard Business Review)

For many IT organizations, the changes in the business and technology environments have prompted the examination of the IT as a Service (ITaaS) model. Michael Biddick recommends IT organizations examine three key ITaaS elements as they attempt to transform from a sole service provider role to a service strategist.  Zen & The Art Of Service-Oriented IT (InformationWeek)

Oded Moshe believes that a good IT Asset Management (ITAM) practice can enable IT departments to make smarter decisions, demonstrate their value, and reduce nasty surprises. He goes on to explores nine ways IT department can improve their own effectiveness by leveraging ITAM. 9 Ways ITAM Can Empower IT (SysAid Blog)

An IT Asset Management (ITAM) program is often viewed as a temporary, stop-gap response to audit or compliance exercises, but it can yield long-term benefits if it is done effectively. Anne Watson outlines the elements for an effective ITAM program. Navigating the Political Storm Of ITAM (ITAM Review)

Effective performance can be viewed as a function of the quality of an idea times the employee’s commitment to make it happen. When communicating with direct reports, Marshall Goldsmith recommends that gaining their commitment and enthusiasm should be a priority. Their Commitment Might Mean More Than Our Insight (Marshall Goldsmith Personal Blog)

Something else you might be interested in…

Microsoft has made a free eBook by David Ziembicki and Mitch Tulloch available for download. Free ebook: Microsoft System Center: Integrated Cloud Platform (Microsoft Press)

Fresh Links Sundae – April 13, 2014 Edition

http://www.dreamstime.com/royalty-free-stock-image-easter-eggs-image23845596Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many organizations carry out ITSM initiatives by spending a great deal of effort on planning what to do and how to do things. David Ratcliffe reminds us that knowing why doing ITSM is the first question we should be asking ourselves. What’s The Purpose Of ITSM In Your Organization? (Pink President’s Blog)

While many IT organizations are transforming themselves to be a service provider to the enterprise, the service provider model may or may not work for some organizations. Bob Lewis explains why defining the business model and strategy should precede the definition of service catalog. IT as a service isn’t a technology (IS Survivor Publishing)

IT value can be difficult to measure for a number of organizations. Pearl Zhu believes that it is not the measurement that is important; it is what you do with the data obtained from the measurement. How to Measure IT VALUE Effectively (Future of CIO)

Companies such as Google and Amazon have been leaders in providing capable cloud services, and many corporate IT infrastructure teams also are trying to run highly automated operations at a massive scale. Mark Tonsetic believes that it’s not necessary to emulate Amazon or Google and recommends approaches the corporate IT teams can leverage to create value. IT Infrastructure: So, You Want to Be Like Amazon? (CIO Leadership Council)

Barton Kaplan believes the biggest misconception with big data is that the sheer volume means there is more meaningful insight to be had. Yet, many firms continue to struggle to realize the benefits. He outlines several tactics which could help organizations to be more effective at leveraging big data. Big Data: Big Opportunity or Big Challenge? (VMware Blogs)

Some organizations are trying to leverage big data and analytics, but they are not seeing the impact they had hoped for. Michael Schrage explains why leveraging on the analytics may require a shift in organizational culture and behaviors. Why Your Analytics are Failing You [] Harvard Business Review)

Windows XP became non-supported, but many organizations are still using those XP systems for payment processing. Laszlo Gonc talks about several approaches you can deploy to mitigate the risks of still operating this sunset operating system. WindowsXP Sunset – A Compliance Nightmare? [] (Intreis)

Many ecommerce operators believe that 100% up time is what every well-run ecommerce website should be doing. Walker Rowe explains what is possible and practical and offers some recommendations. How To Increase Ecommerce Site Uptime (Anturis Blog)

Something else you might be interested in…

Microsoft has made a free eBook by Kraig Brockschmidt available for download. Free ebook: Programming Windows Store Apps with HTML, CSS, and JavaScript, Second Edition (MSDN Blogs)

Fresh Links Sundae – April 6, 2014 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many IT organizations have change management that is so bureaucratic and slow that it becomes unpopular with the business. Stuart Rance explains what the purposes of change management are and the steps that can be taken to do it more effectively. What Is Change Management For? (SysAid Blog) Stuart Rance

Business-IT engagement is a process through which business and IT stakeholders collaborate to create business values. Vaughan Merlyn explains how IT can improve its working relationship with business with his 3-level engagement model. The Disciplines of Business-IT Engagement (IT Organization Circa 2017)

Many organizations are considering or experimenting with big data initiatives. Tom Davenport outlines some key elements he has observed that make the initiative a success. What Makes Big Data Projects Succeed (Harvard Business Review)

A lot of companies are reorganizing themselves in push forward Big Data initiatives. Pearl Zhu compares and contrasts various approaches and paths for doing Big Data & analytics. Push or Pull: Which Way is Best to Do Big Data & Analytics? (Future of CIO)

Audit controls can be effective when applied to retrospective financial reporting, but they have shown losing effectiveness when dealing with today’s dynamic, fast-changing world. Brian Barnier believes we can make the controls more effective with business-objective-oriented management practices. Why didn’t the dog bark? (ISACA Now)

Denise Brosseu describes an amplifier as someone who curates, highlights and even shines the spotlight on the best ideas for the benefit of those around them. She talks about the benefits of being an amplifier and recommends the ways of becoming one. Are You An Amplifier? (Chic CEO)

In today’s competitive world, top executives recognize the need that leaders need to develop other leaders within the organization. Marshall Goldsmith and Kelly Goldsmith talk about six behaviors roadblocks leaders should consider when helping other leaders reach their goals. Helping People Achieve Their Goals (Marshall Goldsmith Personal Blog)

After delivering hundreds of live presentations in public, David Meerman Scott recommends the following 10 tips for anyone who wants to get better at public speaking. More top ten tips for incredibly successful public speaking (Web Ink Now)

Something else you might be interested in…

Microsoft has made a free Microsoft SQL Server 2014 eBook by Ross Mistry and Stacia Misner available for download. Free eBook: Introducing Microsoft SQL Server 2014 (MSDN Blogs)