Fresh Links Sundae – December 22, 2013 Edition

dreamstime_xs_21045039 (175x240)Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

On the surface the two IT management approaches, DevOps and IT Service Management (ITSM), may seem dualistic in nature. In a recorded podcast, Troy DuMoulin and Chris Dancy discuss how DevOps and ITSM are undoubtedly co-dependent to each other and indivisible. PR 52 – Dev&Ops: Defining Value From Two Sides Of The Same Coin (Troy’s Blog)

Many organizations have global operations these days, and some of them deploy IT service desks with multi-language and multi-geography capability. Stephen Mann discusses some of the technology and process challenges of those global IT service desk operations, as well as good practices to consider. Multi-Geography or Multi-lingual (IT) Service Desk Good Practice – Part 1  Multi-geography or Multi-lingual (IT) Service Desk Good Practice – Part 2 (HDIConnect)

There are a number of ways to implement IT Service Management within your organization. Ryan Ogilvie shows us the approach of taking a closer look at where you are now and determining what gaps you may need to fill to move ahead. Service Management Getting Back to Basics – Part 1 – Your IT Teams  Service Management Getting Back to Basics – Part 2 – Increased Number of Incidents with No Driver  Service Management Getting Back to Basics – Part 3 – No Failed Changes, Incidents You Say?  Service Management Getting Back to Basics – Part 4 – Critical Incidents vs Number of Emergency Changes  Service Management Getting Back to Basics – Conclusion – Wrapping it Together (Service Management Journey)

Many IT organizations have developed an extensive set of metrics to track and to measure performance. While measurements are necessary, Michael Scarborough reminds us the importance of structuring the measurements for overall effectiveness. CSFs and KPIs: How Many Does Your Organization Manage? (Global Knowledge Training Blog)

Statistics have shown that the large projects requiring years of implementation or millions of budget fail significantly more often than the regular, smaller projects. Pearl Zhu explains why big project can be more fragile and how to improve overall IT project success rate from the enterprise architecture perspective. Why is Big Project more Fragile (Future of CIO)

As 2013 draws to its conclusion, Andrew Horne summarizes five of CEB’s most popular topics from this year and highlight what they mean for the IT organizations in 2014. Five Lessons from 2013 (And What They Mean for 2014) (CEB’s IT Blog)

As organizations scale up the use of Agile, it can become difficult for teams to establish a shared understanding because everyone can work on multiple products or be geographically disparate. Dennis Stevens believes that you don’t have to sacrifice shared understanding for growth, and he explains how organization can still effectively scale up Agile. How to Achieve Shared Understanding When Scaling Agile (LeadingAgile)

Today’s work reality, with the perceived decline in job security and the erosion of corporate loyalty, can make it difficult for organizations to manage its talent pool. Marshall Goldsmith talks about the trends that have shaped the workplace and suggests seven approaches for an organization to retain its high performers in turbulent times. Retain Your Top Performers (Marshall Goldsmith Personal Blog)

We have learned from experience that being present and active engagements are essential in building relationships. When interacting with others in the digital space, the required “presence” can be difficult to achieve. Ted Rubin outlines the techniques we should consider when trying to build an effective relationship without being physically present. How to Look People in the Eye Digitally (Ted Rubin Straight Talk)

Taking a big idea from inception all the way to execution can be a complex process that requires much hard work of planning, adjusting, and, sometimes, retreating and starting over. Nilofer Merchant shares her experience and perspectives on how to strategize approaches for launching a new endeavor. How to Tackle The New Thing (Nilofer Merchant, LLC)

Fresh Links Sundae – December 15, 2013 Edition

http://www.dreamstime.com/-image24270014Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Most leaders do not always get to build their own teams from scratch – they often inherit the teams from someone. Bob Lewis recommends that 1) hiring one outstanding employee and 2) micromanaging are the two techniques a leader can use in those situations. In defense of micromanagers (IS Survivor Publishing)

Reflecting from a recent discussion at HDI Executive Forum, Craig Baxter talks about what issues and challenges are involved in making effective marketing of the service organization. Tackling the Age-Old “Marketing Your Service Organization” Challenge (HDIConnect)

ITSM can be a highly dynamic endeavor, and what worked a while back might not work today. Gordon Brown outlines nine potential pitfalls when implementing an ITSM effort. 9 Pieces of Terribly Bad IT Service Management Advice (Plexent Blog)

Many organizations spend a large amount of effort installing the service management practice but fail to sustain it with Continual Service Improvement (CSI). Francois Biccard explains why CSI is a critical component in your service management practice. CSI puts the ‘taste’ back in Service Management (The ITSM Review)

In our rush to embrace cloud and virtualization across all aspects of the IT infrastructure, Tracy Corbo believes that the performance, visibility, and management issues simply do not magically go away. She cautions that the new infrastructure deployment options (e.g. cloud) should not cause us to lose sight of the original business and operational objectives. A Means to an End: Cloud & Virtualization Not a Cure-all (EMA Blog Community)

Many enterprise organizations are adopting strategic mobile, social, and cloud initiatives to empower and support employees; however, developing and distributing digital expertise can be a daunting challenge. Perry Hewitt suggests four approaches for developing digital competency within a large organization. Four Ways to Scale Digital Capabilities Beyond Your Team (Harvard Business Review)

As a keynote speaker at DevOps Days Mountain View 2013, Damon Edwards talks about a 3-step technique for introducing the DevOps practice in an organization. How to initiate a DevOps Transformation (Video) (dev2ops)

Many factors can lead to employees being disengaged in their roles. When that happens, the productivity and the quality of the work often suffer as the result of the disengagement. Pearl Zhu suggests active approaches that IT leaders can use to keep talent engaged. CIO as Talent Master: How to Engage Talent (Future of CIO)

Many companies have been reluctant to perform risk analyses due to the perception that measuring IT security risk is too difficult because it’s intangible. Jim Hietala suggests that companies still can get the data they need to perform meaningful risk analysis. Measuring the Immeasurable: You Have More Data Than You Think You Do (The Open Group Blog)

Business issues such as globalization, decentralization, and the rapid pace of today’s marketplace have forced companies to evaluate leadership programs and closely aligned them with corporate strategy. Marshall Goldsmith outlines the key areas to focus on when developing leader program within the organization. Future Leadership (Marshall Goldsmith Personal Blog)

你準備好新的一年嗎?(Chinese Translation of Manager Tools’ article “Ready For The New Year?”)

dreamstime_xs_34073063 (240x160)Note: The following passage is a Chinese translation of the article “Ready For The New Year?” from Manager Tools’ newsletter. You can find the entire newsletter at this link. The author of the article is Ms. Wendii Lord, and Manager Tools has been very generous in granting me the permission to translate and publish the article on my blog. My only intention is to share actionable managerial thinking and tips with a broader, like-minded audience. Please feel free to comment or to suggest ways to improve my translation for future articles. Thank you.

你準備好新的一年嗎?

當我寫完這個標題之後,我好像可以聽到成千的你在那裡哀聲嘆息。我了解,有些你才剛剛消化完你感恩節留下的剩飯剩菜。你還沒想好要給你的小舅子買什麼樣的聖誕禮物。你才剛勉強過完光明節,你現在就以經在想著要給你家人做什麼的聖誕大餐。

現在你滿腦子後面想着都是你新的一年的計畫。那些計畫與去年大同小易。減肥,省錢,換工作,升幟。光想這些就已經讓你感到內疚,因為你今年還沒有達到大部份的那些目標。

當我們頭上有這一大堆事情在運轉,我們能說我們不會感到爭扎?這些事還不包括怎麼樣顧慮到你公婆對你的感受,你今晚的晚餐要做什麼,如何對付工作中那些棘手的問題,怎麼樣完成閱讀那些堆疊起來的雜誌和期刊,還有要不要帶你感冒的貓去給獸醫看看?

在這時候你就饒饒你自己吧。決定什麼是真正重要的事,然後擺脫其他。就像拿那一堆不會看的雜誌把它扔在垃圾桶裡。叫人來修理那個壞的櫃子因為你沒有時間來解決。做一個決定來把你公婆對關於你的感受留給他們。給自己十五分鐘在亞馬遜買一個給你小舅子的東西。很多時候,在我們腦子裡的東西是唯一比較重要的。

當面對你的新年新計畫,只需要選擇一個。如果“跳槽”是在你的名單上第一個,先做那一點。一月和二月是就業市場最流暢的時候,在那時候會比在同年稍晚些有多一點的機會。所以現在就抓緊時間,去和你平常比較少接觸的人打聲招呼,並積極的準備如何在新的一年尋求新機會。不要只是光考慮問題,而是要採取行動去準備。

Fresh Links Sundae – December 8, 2013 Edition

http://www.dreamstime.com/-image24270014Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

In spite of its negative connotations, politics can be viewed as the art of finding a way forward when people disagree about the best path forward. Bob Lewis explains how a manager can manage his/her political capital and work with the system effectively. Political Capital Management (IS Survivor Publishing)

For 2014, itSMF UK has decided to focus on four key topics that will drive its agenda, and those four key topics (referred to as the “ITSM Big 4”) were chosen based on the input from the ITSM community. Sophie Danby interviewed four ITSM Review regular contributors and practitioners to obtain their views on the ITSM Big 4. ITSM Big 4 – the practitioner view (The ITSM Review)

Maintaining a Supported Software Catalogue can immensely benefit the audit and reconciliation of Software Asset Management (SAM) data and facilitate activities at the Service Desk. Rory Canavan recommends a process for maintaining a Supported Software Catalogue. Process of the Month – Maintain a Supported Software Catalogue Process (The ITAM Review)

With the influx of mobile devices into the workplace, it will have a visible impact on what service desks have to do to provide support to the end-users. Stuart Facey recommends several planning approaches that service desk managers and ITSM professionals should consider. Service management for a more mobile world – is anything different? (The ITSM Review)

A number of organizations are struggling to find the balance between productivity and security when supporting IT initiatives such as Bring Your Own Device (BYOD). Rob Enderle cautions that IT needs to scrutinize its BYOD approach and not put organizations and employees at risk by trying to be overly accommodating. IT’s BYOD Approach Is Wrongheaded (Unfiltered Opinion)

More and more IT support centers are paying close attention to customer satisfaction. Roy Atkinson explains what support managers can do to gain additional insight into their customers’ perceptions. Customer Conversations: One Thing (HDIConnect)

Diagrams and matrices can help to communicate complex ideas. Laura Brandenburg shows us how visual models can make business analysis work more productive with plenty of examples. How to Make the Requirements Process Faster With Visual Models 22 Visual Models Used by Business Analysts (Bridging the Gap)

Reflecting from the book “Why Nations Fail: The Origins of Power, Prosperity and Poverty,” Jim Taggart talks about how an organization can meet today’s challenges by sharing power and enrolling its people to help find solutions. The Payoff from Sharing Power (ChangingWinds)

On those occasions when we are about to do something incredibly vital, we can get incredibly nervous. Jeff Haden suggests five things we can do to prepare ourselves mentally with a quick shot of confidence. 5 Ways to Get a Confidence Boost (Inc.com)

Most of us don’t like or fear public speaking because we believe the audience is focusing on us and constantly judging our presence. Seth Godin explains why those fears are simply misplaced. Speaking in public: two errors that lead to fear (Seth’s Blog)

還在練習中 (Chinese Translation from Manager Tools’ article “Still Practicing”)

mariokart (265x200)Note: The following passage is a Chinese translation of the article “Still Practicing” from Manager Tools’ newsletter. You can find the entire newsletter at this link. The author of the article is Ms. Wendii Lord, and Manager Tools has been very generous in granting me the permission to translate and publish the article on my blog. My only intention is to share actionable managerial thinking and tips with a broader, like-minded audience. Please feel free to comment or to suggest ways to improve my translation for future articles. Thank you.

上週我在英國家裡和我的兄弟,他的妻子,我六歲的侄子和四歲的侄女,在一起吃午飯。我的侄子,以撒,想打一個 Wii 的遊戲叫 MARIO KART。我試了幾個藉口 “我不知道怎麼玩” 和 “我不知道如何操作它”,他還是要我去試,最後我沒轍了。

他遞給我一個方向盤形狀的東西,還告訴我,我拿著方向盤是顛倒過來,我應該按下此按鈕可已加速走的更快。我問他 “如果我想走慢一點呢?” 他說 “不,Wendii 阿姨 ,你必須開的快才會贏” 。有了這樣的教誨,我終於在 MARIO KART 的賽車道上開上我第一圈。

我的侄子不僅在他半個屏幕上注視著他的車,他也同時觀看著我車子的進度。他邊開還邊喊著指令。 “Wendii 阿姨,按那十字的按鈕,你現在有一個超能力” 。那時候我道不覺得我有什麼超能力,因為我老是把車開入海裡無數次。(我爺爺到後來也被騙來一塊玩,不過他的表現要比我好一些)。

起初,我很驚嘆我的侄子能在這種新電子娛樂上有這樣好的能力。然後我才意識到,我在一般生活中開車的時候也可以談笑自若,因為我已經有很多練習的機會。當我剛學會開車的時候,我很少會跟我同車的乘客聊天,那時候感覺上開車還是很複雜。

這並不表是說他是一個 “高科技孩子”,他只是對他周圍的科技感到很安逸。這些東西對他來說是做事時來運用的。他會去應用與實驗,有時候會碰上一些沒預料到的結果,但他只是再嘗試其他的路子。大多數時候,無論是在 MARIO KART 或是在新到軟件上,我只想試第一次就成功。這種不切實際的期望只會給我帶來一次再一次的失敗。我(也許你)的生活中需要有一個 “仍然在學習和練習” 的項目,那是給不斷尋求的改善而不是尋求完美。因為總有一天我會達到目標。畢竟,我現在所學會開的是真正(而不是電子遊戲)的汽車。