Fresh Links Sundae – November 3, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With all the excitement surrounding big data and advanced analytics, many organizations are naming Chief Data Officers (CDO) to manage their data needs. Thomas Redman describes the challenges and the opportunities that can come with this transformative role. Are You Ready for a Chief Data Officer? (Harvard Business Review)

The biggest story in IT this year likely is the issues surrounding the rollout of Healthcare.gov. By leveraging her experience in managing large-scale IT projects, Mary Shacklettin outlines the lessons which all IT professionals can learn from the website. Healthcare.gov web site launch leaves lessons for health of your IT career (TechRepublic)

Many people think gaming is just a nice way to make training more fun and engaging. Paul Wilkinson advocates that gaming can do a lot more as part of a learning process. A game is just nice to have right? – Wrong! (The ITSM Review)

Some people believe that managing the work is as important as doing the work, if not more. Bob Lewis suggests that it’s the other way around because, if you don’t deliver the goods, nobody will care about your brilliant insights. The work or managing the work: Which matters more? (IS Survivor Publishing)

Mobility is rapidly becoming the primary consumer interaction point with the organization and its business processes. Robert Stroud recommends all IT shops leverage mobility as a key interaction point with their constituents. A Fall, An iPhone, Mobility And Knowing What Good Is! (CA Service Management)

While the political punditry around the healthcare website is laughable, the layers of technology and components required to make the website work is no joking matter. Mitch Joel believes that this prominent website can also offer an excellent opportunity to educate the mass population on the complexity of the technology we work with daily. When Important Websites Crash (Six Pixels of Separation)

For a number of women (or men), delivering superior results and advancing within the corporate structure are often at odd with achieving work-life balance. After talking with the founder of Pixo, a technology consulting firm, Susan Cramm believes it’s still possible to run a competitive company that nurtures work-life balance. Exceed Customer Expectations—and Get Home for Family Dinner (strategy+business)

On any project, changes are expected and should be handled proficiently so significant issues can be avoided. Laura Brandenburg discusses how to manage change requests so that an informed decision can be made about how the changes can be incorporated into a project with as little disruption as possible. How to Manage Change Requests (Bridging the Gap)

Giving effective feedback to team members is quite possibly the most crucial part of any leader’s job. Heidi Grant Halvorson recommends a few simple rules that leaders can use to do a better job giving feedback. The Key to Giving Great Feedback: Focus on the Process, Not the Person (Dr. Heidi Grant Halvorson)

While the global culture has immense potential benefits, it can also lead to an effect of “cultural extinction” where people around the world are much more likely to look alike, act alike, and sound alike. Marshall Goldsmith believes that, in order to create a positive global community, we need to meet three key challenges. Celebrating Diversity (Marshall Goldsmith Personal Blog)

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