Fresh Links Sundae – November 24, 2013 Edition

dreamstime_xs_15941993 (240x181)Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Enterprise IT organizations face many challenges in providing the required technology services while maintaining sound budgets and exercising the necessary governance. Stephen Mann suggests that  integration of ITGRC and ITSM practices can help. A six-step, integrated approach to ITGRC and ITSM (ISACA Now)

Rob Ford believes that mature Capacity Management can be difficult to achieve but can provide enormous value to an organization. In a three-part series, he suggests an approach for implementing mature Capacity Management. Connect with the business and achieve mature Capacity Management [part 1] Connect with the business and achieve mature Capacity Management [part 2] Connect with the business and achieve mature Capacity Management [part 3] (ITSM Portal)

Proper change control in IT requires us properly evaluate the critical level of a change request. Ryan Ogilvie explains why it is necessary to have a clear understanding on what constitutes an “Emergency” vs. an “Urgent change” in order to ensure that changes are being prioritized correctly. Change Management and the “Gencies” (Service Management Journey)

For many IT organizations, the importance of technologies requires them to keep the critical IT services flowing without disruption. With the fast-pace of technology changes, Robert Stroud explains why it may no longer be enough to just keep the lights on. Are You Keeping the Lights on or Driving Change? (Service Management)

Today’s IT profession is remarkably different from what it was years ago. Scott Robinson explains why the modern IT professionals need to be more proficient, more creative, and more forward-thinking than ever. Geek mystique isn’t what it used to be (TechRepublic)

The term of “Internet of Things” describes a growing trend of everyday objects and devices sending and receiving data over the Internet. Andy White discusses how these super-connected devices can affect how we use the data we can collect and what this means for IT service and support. The Internet of Things, Big Data and ITSM (The ITSM Review)

The Healthcare.gov system can be viewed as a big data implementation, with data being collected on a population across the entire country and integrated with many other federal/state systems. Robert Plant suggests that there are four lessons we can learn from this vital technology project. Lessons for Big Data From President Obama’s Healthcare Implementation (Big Data Republic)

After attending the 2013 Building Business Capability Conference, Laura Brandenburg discusses her experience and the takeaways she learned from the conference. Next Generation Business Analysts – The Opportunities In Store For You (Insights from BBC 2013) (Bridging the Gap)

After coming back from a recent sabbatical, Karen Armon discusses her experience and her new outlook as a result of her recent absence. The Purpose of A Sabbatical (Market One Executive)

Many of us have been taught to set goals and to strive for achieving those goals. In his new book, How to Fail at Almost Everything and Still Win Big, Scott Adams talk about using systems instead of goals. He further expands on the idea and explains why having a consistent system can be more helpful. Goals vs. Systems (Scott Adams Blog)

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