Fresh Links Sundae – September 8, 2013 Edition

http://www.dreamstime.com/stock-image-fruit-sundae-image15278271Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With IT being essential to the execution of nearly every job, Brad Power believes that business executives will need to continue to build their comfort level with managing IT more directly. Yes, Managing IT Is Your Job (Harvard Business Review)

Drawing from his own dieting experience, Earl Begley explains how building and following a plan are a must for an ITSM initiative to work. The ITSM Diet (The ITSM Review)

With the constant changes in business, many organizations are using IT in a much more sophisticated manner than they are used to be. Stewart Buchanan explains how organizations need better IT asset management controls to prevent unexpected costs from outweighing the benefits of new ways of using IT. Improve Your IT Asset Management Controls or Face Unbudgeted Costs (The ITAM Review)

Motivated by the interest in social-enablement and self-service, many organizations are looking at how best to manage and make knowledge accessible to their people. Barclay Rae gives some planning tips for your knowledge management effort . Knowledge Management Is More Than Just Buying A Tool (The ITSM Review)

Many IT organizations use popular metrics such as first contact resolution (FCR) or mean time to repair/resolve (MTTR) as a primary input into measuring service excellence. Dan Kane argues that well intended metrics don’t necessarily tell the whole story, and we can do better. First Contact Resolution is the last refuge of a scoundrel (Hazy ITSM)

In an effort to maximize his/her own productivity, some developers produce more extra code than the organization can test or make use of them. Dennis Stevens suggests six things that developers can work on that are better economic investments than writing the extra, untested code. Stop Writing Code You Can’t Yet Test (LeadingAgile)

With machines getting more proficient at doing many of the things people traditionally do on the job, this means people need to become smarter at things machines are not quite yet ready to take over. Michael Schrage suggests six different skills that can be useful in today’s workplace and should be taught in school. Six Classes Your Employer Wishes You Could Take (Harvard Business Review)

We live in a world where we want things to happen fast, faster and fastest. Mitch Joel suggests  we focus on spending the time you need to get better at your craft. 10,000 Hours And 20% Of Your Work Time (Six Pixels of Separation)

When it comes to finding and leading like-minded people to make real and powerful change that matters, Seth Godin explains why it is vital to build the tribe around the experience that the tribe members already want to have. Q&A: Tribes and the reality of worldview (Seth’s Blog)

Our flaws at work usually don’t vanish when we go home. Marshall Goldsmith advises us on whom we can approach to learn more about ourselves. How to Learn the Truth About Yourself (Marshall Goldsmith Personal Blog)

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