Fresh Links Sundae – September 1, 2013 Edition

http://www.dreamstime.com/stock-image-fruit-sundae-image15278271Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With the NASDAQ outage on August 22nd, a number of people have been analyzing and discussing the incident and the lessons learned. Brian Barnier explains what risk management lessons we could have learned from this incident. Have the right lessons been learned from the NASDAQ outage? (ISACA Now)

Some people advocate that the gap between ITSM and Agile are wide enough where the two frameworks really cannot leverage each other’s principles. Simon Morris outlines his thoughts on why ITSM practitioners should care about Agile principles and the positive effects Agile can bring to an ITSM organization. Applying Agile principals to Service Management (The ITSM Review)

Getting IT service management initiative off the ground can sometimes seem like a long journey without highly visible progress. Julie Montgomery suggests things we can do to maintain our focus. The 8 Step Cycle to Grow Your ITSM Impact (Plexent Blog)

Taking the lessons learned from her recent training for marathon, Melanie Karunaratne articulates how the lessons can be applied to improving customer satisfaction in IT. Learning to Run (LANDesk Blog)

People like to compare methodologies and debate why one framework is more superior than the other. Dennis Stevens gives us a run-down between Agile and Waterfall and explains what matters more is about the problem you are trying to solve. Agile vs. Waterfall [] (LeadingAgile)

In business analysis, elicitation describes the set of techniques used to discover the requirements. Laura Brandenburg outlines a number of concrete steps a business analyst can take to make sure no requirements are overlooked. 53 Tips For Discovering All the Requirements (Bridging the Gap)

Jeff Haden believes that working for a start-up is different from working for an established company. He outlines the qualities that make a excellent employee for start-up or a brand new business. 7 Qualities Every Start-up Employee Needs (Inc.com)

James Altucher lists some hard-hitting advices for running your business. Whether you agree with the entire list, I think many advices listed are actionable and applicable to many aspects of life as well. The Ultimate Cheat Sheet to Starting and Running Your Own Business (Altucher Confidential)

Drawing from his personal experience, Hank Blank talks about one thing that can derail a consulting endeavor. I think Hank’s advice and James Altucher’s RULE #infinity resonate with each other. The Kryptonite of Consulting. (Thoughts on Networking, New Business & Agency Searches)

We often have the tendency to dismiss  poor behavior as if we have permanent genetic flaws that can never be corrected. Marshall Goldsmith gives a personal example and advises how we can change and overcome the self-imposed limitation. Give Yourself A Chance (Marshall Goldsmith Personal Blog)

A bonus download…

David Ratcliffe used this presentation to support his talk at the recent “2nd Annual IT Service Management Leadership Forum.” It’s thought-provoking, and I highly recommend it. The 5 Most Important Leadership Qualities For ITSM (Pink Elephant)

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