Fresh Links Sundae – July 7, 2013 Edition

http://www.dreamstime.com/-image5686314Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

On his blog post a week ago, Bob Lewis advocates that many businesses can benefit from problem solving with an engineering mindset and approach. However, he also explains why the answer is not as simple as hiring more engineers. Ready to hire a refrigeration engineer as your next manager? Not so fast. (IS Survivor Publishing)

Performance and talent management practices are not what they used to be. Susan Cramm breaks down the employee’s social needs into five aspects and suggests what today’s progressive companies should do for their employees. Are You Leading Like It’s 1980? (Strategy+Business)

Drawing from a recent personal experience, Robert Stroud describes a failed service situation. He also explains why service management is more valuable than ever in this world where service automation is everywhere. “Your Call is Important to Us, but…..” (CA Technologies)

Mitch Joel believes that many marketers, who talk about the high potential of big data, actually have very little clues on what big data is or what it can do. He goes on to explain what big data can look like and should do. The Problem With Big Data (It’s Not Me, It’s You) (Six Pixels of Separation)

A number of ITSM initiatives implements processes and tools first and work on reporting only much later after-the-fact. Jon Hall explains why pushing reporting back is not a productive move and suggests ways to give reporting the deserved attention. Why does reporting get forgotten in ITSM projects? (Evolving ITSM)

In many IT organizations, it’s common to refer people outside of IT as “The Business.” Patrick Gray suggests that such us-vs.-them mindset is not productive for the organization. He also offers three approaches for working with colleagues from outside IT more effectively. Three tools for talking to ‘The Business’ (TechRepublic)

All of us have observed various leadership acts and behaviors from others. Jim Taggart talks about different types of leadership behaviors and what makes one leader more authentic than another. Are You an Authentic Leader? (ChangingWinds)

While measuring is necessary, Jeff Haden advocates that measuring what you need to measure and measuring it the right way is even more critical. Best Way to Measure Performance (Inc.com)

Sometimes successful leaders engage in unproductive behaviors because they confuse the “because of” and “in spite of” behaviors for their success. Marshall Goldsmith explains what changes a leader can make in order to avoid the “superstition trap.” Avoiding the Superstition Trap (Marshall Goldsmith Personal Blog)

Personal branding has captured many people’s attention in our socially active and connected environment. While what people think of us does matter, Nilofer Merchant suggests that what matters even more is what we do and deliver. Your Brand Is the Exhaust Fume of the Engine of Your Life (Harvard Business Review)

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