Fresh Links Sundae – July 14, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Business can be dynamic, and it is not possible to define rules that will cover all situations. Robert Stroud tells us a story about striking a balance between following processes and keeping the business needs in mind. Ask For Permission First or Forgiveness Later? (CA Technologies)

Based on a recent survey, the current maturity levels of some critical ITSM processes continue to lag behind the others, even after two decades since ITIL was first published. Tim Sheedy believes that the trend is changing, and the emergence of business technology is going to benefit ITSM. Does ITSM Still Have Relevance In The Empowered BT Era? (Forrester Blogs)

Many organizations use new technologies to help drive changes or to move the business forward. Once the technologies become ingrained into the business, what do you do if your business needs to move in a new direction, but the technologies already invested will not support the new business model? Bob Lewis makes a suggestion on what to do in those situations. Technology. It drives everyone forward. While it holds everyone back. (IS Survivor Publishing)

Even though social media may appear to be something new or revolutionary, Rob England explains that being social is nothing new, perhaps how we conduct social activities differs. Similarly, the need for ITSM has always been around, but how we conduct ITSM before, now, and in the future might look different. Progress (The IT Skeptic)

A number of new businesses have sprung up from the opportunities created by technological innovation. Anna Farmery explains why curiosity can be a prerequisite for seeing and excelling with technological innovation. How Curious Brands Gain Through New Technology (The Engaging Brand)

Customer retention is a critically important for any business. Jeff Haden gives his perspective of how to assess a business’ effectiveness in retaining its customers. Best Way to Calculate Customer Retention Rate (Inc.com)

Leadership can have a productive or distracting influence on the team. Stephen Lahanas outlines his suggestions of the productive leadership qualities. The Top 10 Tips for Team Leadership (Technovation Talks)

Thought leadership may seem to be a straight-forward concept, but how does one practice and become a thought leader? Mitch Joel explains what makes a thought leader and how to become one. How To Become A Thought Leader (Six Pixels of Separation)

The behavior of obsessing over a particular goal sometimes can cause us to miss the larger picture or mission. Marshall Goldsmith explains what changes each of us can make in order to avoid being overly goal obsessive. Goal 1, Mission 0 (Marshall Goldsmith Personal Blog)

Umair Haque does not believe that being an expert at winning the games is leadership. He outlines six qualities that real leaders should practice. How and Why to Be a Leader (Not a Wannabe) (Harvard Business Review)

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