Fresh Links Sundae – June 30, 2013 Edition

http://www.dreamstime.com/-image24270014Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Faced with declining profits, too many businesses try cutting the costs instead of fixing the real, underlying problems. Bob Lewis believes the solution is for the business decision makers to take on more of an “engineer” mentality by investigating, analyzing, and fixing the problems rather than just the symptoms. Why refrigeration is key to successful management (IS Survivor Publishing)

Responding to a recent Forrester’s prediction of IT’s diminished role within an organization, Rob England argues why Forrester’s projection misses the mark. News of IT’s death is greatly exaggerated (The IT Skeptic)

Some have long predicted that IT will turn into an utility function, rendering itself less strategic or relevant to the business. Jon Hall explains why that might not be the case. Why the CIO won’t go the same way as the VP of Electricity (The ITSM Review)

With a number of organizations adopting cloud-based technologies services, Robert Stroud believes that effective cloud computing implementation requires effective and efficient service operations. He also suggests some starting points to consider. To the Cloud and Beyond! (CA Technologies)

The shadow IT organizations are usually seen as a source of risk and inefficiency, and a barrier to integration. Andrew Horne explains that there are two categories of shadow IT organizations – one category is helpful while the other is not. But Do You Have Enough Shadow IT? (CEB’s IT Blog)

Virtual teams have become a fact of business life. Michael Watkins outlines ten suggestions for making the virtual teams more productive and effective for everyone involved. Making Virtual Teams Work: Ten Basic Principles (Harvard Business Review)

Ted Rubin believes that blogging should be a key component of your social presence. He suggests four areas to focus on when using blogs for building relationships and enhancing engagement. Blogging Strategy as it Relates to Building Relationships (Ted Rubin)

In a world full of information and ideas, Anna Farmery suggests that the “listening” skill is just as vital as writing/speaking, if not more. Secret Skill of How to Make Money From Ideas (The Engaging Brand)

The conventional wisdom about leadership may suggest that success of an organization often has more to do with the leaders, rather than the followers. Marshall Goldsmith thinks it is often the opposite. It’s Not About the Coach (Marshall Goldsmith Personal Blog)

Many organizations say the customer interactions are important to them, but their actions demonstrate something quite different. Seth Godin suggests some approaches of treating customers with respect. Your call is very important to us Because I opened the post with a refrigeration analogy, I will close with another. The thermostat and the frying pan (Seth’s Blog)

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