Fresh Links Sundae – May 12, 2013 Edition

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Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Note: After a successful planning and go-live of ISACA LA Spring Conference 2013, I am ready to get back into blogging and sharing excellent contents. I cannot say enough fabulous things about the people I have collaborated with during the spring conference. It was truly a labor of love – the love for our ISACA LA Chapter members and supporters. Until next year…

As part of his 18 IT Critical Success Factors analysis, Bob Lewis explains that it’s essential to have a competent service desk and a culture of architecture and why they matter. IT critical success factors #11 and #12: What’s needed for architecture, and why the service desk matters so much. (IS Survivor Publishing)

A recent Forrester report discusses a perceptions gap where IT professionals believe that they do a better job than their business colleagues think they do. Stephen Mann elaborated further on the report findings and suggests why IT needs to measure its success at the point of IT consumption, not at the point of IT creation. People In IT Love Stats But They Probably Won’t Love These (Forrester Blogs)

Based on a recent study of the corporate IT function, it states that business leaders want a 20% increase in employee productivity to meet their goals, but 61% of employees believe that IT does not fully enable them to be productive. Andrew Horne suggests two approaches for solving the problem. IT’s Biggest Blindspot (CEB’s IT Blog)

One of the 12 principles behind the Agile Manifesto is “Build projects around motivated individuals.” Matt Block suggests ways to find motivated individuals and avoid demotivating them once they are on-board of your project. Build Projects around Motivated Individuals (Development Block)

Use case is a common business analysis technique that captures requirements for a software application. Laura Brandenburg gives an introduction on the “Use Case” concept and how it works. What is a Use Case? (Bridging the Gap)

Employees usually don’t leave jobs; they leave bosses who the employees feel are not helpful or supportive. Jeff Haden outlines qualities a terrific boss should practice. 8 Ways to Be a Truly Memorable Boss (Inc.com)

When organizations or individuals achieve success, it can be more difficult to innovate, with a loss of sense of urgency. Seth Godin argues that the loss of urgency can be generally a desire to avoid accountability. Urgency and accountability are two sides of the innovation coin (Seth’s Blog)

When it comes to career or personal growth, great starts are delightful to have but we don’t always have them when we begin the journey. Anna Farmery talks about ways you can still have a different, great outcome, even without a great start. How to Make a Mistake …and Still Win (The Engaging Brand)

Sometimes we cling to a false sense of self-identity and resist changes. Marshall Goldsmith gives an example of such resistance to changes and what we can do to lead to a better outcome. An Excessive Need To Be Me (Marshall Goldsmith Personal Blog)

For some time, many managers have come to believe and adopt empowering management practices that can be counter-productive. Bruce Tulgan discusses some of those practices, why they can be counter-productive, and what a manager can do to empower his or her directs. It’s Okay to Be the Boss: Be a Great One! (JobDig)

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