Fresh Links Sundae – March 17, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

When comparing to products, partners and processes, addressing the people factor with leadership is often the most critical element of an ITSM initiative. David Ratcliffe outlines which behaviors and actions can enable a leader to generate trust, confidence and respect when interacting with others. The WHATs and HOWs Of A Great IT Service Management Leader? (Pink Elephant)

The recent decisions from Yahoo! and Best Buys on curtailing telework generated many reactions. Bob Lewis discusses his opinions about working remotely, maintaining relationships, and explains why the decision at Yahoo! was more of a fairness issue at this juncture. Yahoo! We get to work together face to face (IS Survivor Publishing)

As a tutorial to those who may be new to the ITSM subject matter, Stephen Alexander outlines three major ITSM roles, what they do, and the differences between those roles. Process Owner, Process Manager or Process Engineer (The ITSM Review)

Cloud computing, like many technology tools, cannot address all business problems. Patrick Gray lists several situations when the cloud computing might not always be the appropriate solution we need. When is the Cloud not the right tactic? (TechRepublic)

Many of the consumer/cloud technologies can be quite capable. Before building critical business processes on the consumer-grade cloud solutions, Bob Lewis suggests spending some time investigating whether the organization may need something more sophisticated than consumer-level technology can provide. Don’t let consumerization be the free lunch that eats you (InfoWorld)

In a two-part series, Niek Bartholomeus gives an in-depth look into how he apply the DevOps principles within his organization in order to support the software delivery activities. [DevOps] #1 My experience with introducing DevOps in a traditional enterprise [DevOps] #2 A closer look at introducing DevOps in a traditional enterprise (BMC Communities Blog)

While most of us live in a competitive business environment, Scott Eblin suggests five reasons why sharing expertise or cooperating with your competitors might make sense on occasions. Five Reasons Why You Should Help Your Frenemies (Eblin Group)

In a three-part series, Jim Taggart explains what is emotional intelligence (EI) is all about and how EI principles apply to leadership. Are You Emotionally Intelligent? EI–The Inner Side of Leadership: Part I Are You Open to Outcome, and Not Attached to It? Emotional Intelligence, Part Two Do You Know Who You Are? Part Three on Emotional Intelligence (ChangingWinds)

Jeff Haden believes that we all can do many things towards becoming happier. He outlines ten things we should stop doing altogether. How to Be Happier at Work: 10 Tips (

Many of us fail to follow through on a number of changes we promised to do. Marshall Goldsmith gives five of the most common reasons for giving up on our goals and makes suggestions on overcoming the roadblocks. The Five Reasons We Give Up (Marshall Goldsmith Personal Blog)

%d bloggers like this: