Fresh Links Sundae – February 24, 2013 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value. Today’s business environment calls for the IT professionals to facilitate…

Fresh Links Sundae – February 17, 2013 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value. Aligning with the business is an on-going goal for many…

Fresh Links Sundae – February 10, 2013 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value. Blindly following the best practices can have unintended consequences. Stephen…

Fresh Links Sundae – February 3, 2013 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value. In a four-part series, Bob Lewis talks about managing up…