Fresh Links Sundae – January 20, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

While some may hold the belief that DevOps and ITIL are in conflict with each other, Robert Stroud explains why that is not the case and why proper application of the DevOps concept can further strengthen an organization’s IT capability. Does the emergence of DevOps mean the end of ITIL? (CA Technologies)

The Bring Your Own Device (BYOD) trend was a hot technology topic in 2012. Bob Lewis discusses the trend and its suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. The realist’s guide to BYOD and why it’s a long-term trend (InfoWorld)

By leveraging four key consideration elements, Roman Jouravlev suggests a model that can make an IT initiative clearer and easier to assess. ITSM ORBIT or How to help a tail to wag the dog (ITSM Portal)

With a two-part series, Matthew Selheimer describes a four-level model of social IT maturity and discusses how to avoid the most common pitfalls. The part-two of the post is available here. Getting Started with Social IT (The ITSM Review)

Although the concept of the ITIL problem management may be straight forward, few people fully understand it or appreciate its importance. Ian Aitchison defines what Problem Management process is, describes its value, and gives pointers on how to get started. Problem Management: The Teenager of the ITSM Household (LANDesk Blog)

Questioning some of the recent criticism on consultants and their contribution to the ITSM community, James Finister discusses the operating parameters consultants must work with and how the parameters differ from those of ITSM practitioners. Them and us – again (Core ITSM)

Building on the premise that people who have positive influence on us is that they also have real presence when they communicate. Mark Goulston examines the three essential elements that make up the presence. Real Presence, the Foreplay to Real Influence (Usable Insight)

By using a drinking water example, Anna Farmery talks about why brands should focus their effort on filtering and distributing the ocean of data to their intended audience. How to Quench the Thirst of Your Customer (The Engaging Brand)

After observing a magician performing his card tricks on a train, Adrian Reed draws a parallel with his BA work and explains the lesson he took away. Avoiding Elitism in Your Business Analysis Templates and Techniques (Bridging the Gap)

Peter Drucker was once quoted to have said, “Half the leaders I have met don’t need to learn what to do. They need to learn what to stop.” Marshall Goldsmith outlines 20 interpersonal behavior challenges that leaders can work on to correct. Bad Behavior (Marshall Goldsmith Personal Blog)

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