Fresh Links Sundae – January 13, 2013 Edition

http://www.dreamstime.com/-image24270014Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Referring to a recent LinkedIn discussion on the Change and Release Management processes, Jan van Bon discusses how the two processes relate to each other and offers suggestions on how to best leverage both processes in an organization. The one-and-only Change Management process (ITSM Portal)

Cloud computing was a hot technology topic in 2012. Bob Lewis compares three types of cloud services and discusses their suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. The realist’s guide to cloud services and what they’re good for (InfoWorld)

With cloud computing transforming how businesses consume technology services, Robert Stroud lists some guidelines that can help effectively implement services in a hybrid cloud-computing environment with effective service operations. Hybrid Service Delivery Guidance for the New Year (CA Technologies)

Change and configuration management practices have always been an important part of IT operations, but implementing the practices well can also take a significant effort and may not appear to add much value to the business operations. Sasha Gilenson suggests that IT Operations Analytics maybe a way for organizations to handle this important area and make it worth-a-while. Change and Configuration Management Is Sexy Again! (Evolven Blog)

Drawing similarities between cloud offerings and the K-cup concept, Patrick Gray explains how the popular per-cup pricing model can also be leveraged by IT in providing similar value proposition to organizations. K-cup coffee and a lesson for IT (TechRepublic)

Inspired by the ShamWow commercial, Aprill Allen describes seven goods self-service forum can bring to an organization. 7 Ways Self-service is like a ShamWow (Knowledge Bird)

Observing from the IT Risk/Reward Barometer survey and the technology trends, Brian Barnier believes there is a serious disconnect between IT and business and how we can make a difference. IT risk leaders: Does 2013 pose triple threats or triple treats? (ISACA Now)

With his usual skeptical humor and insights, Rob England outlines some of the IT and general computing trends between now and 2020. The IT Swami predicts the Twenty-Teens (The IT Skeptic)

After observing leadership development professionals are looking for a way to build executive presence in their organization’s high potential managers, Scott Eblin explains what is executive presence based on his research and coaching experience. What Is Executive Presence? (Eblin Group)

While an asynchronous communication like email has become a big part of our communication paradigm, the lack of interaction in real-time has its short-coming. Seth Godin advocates building resilience into how we communicate with one another. Toward resilience in communication (the end of cc) (Seth’s Blog)

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