Fresh Links Sundae – December 2, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

While many organizations may view ITSM as a simple exercise of implementing the processes in the ITIL books, Kirstie Magowan explains why “implementing” ITIL is missing the point and how not to lose the big picture. Repeat after me: “I am not IMPLEMENTING ITIL®” (The ITSM Review)

It is human nature to seek out the quick and simple solutions to business problem, and ITSM is no different. David Ratcliffe explains why IT Service Management is all about the challenge of leading and managing people. My 1, 2, 3 of ITSM: Or, What Is IT Service Management REALLY All About? (Pink Elephant)

Many organizations would like to get a much better handle on the tracking and utilization of their IT asset. Jon Hall talks about why he thinks IT Asset Management has an image problem and what we can do to address and improve the situation. Let’s work together to fix ITAM’s image problem (Evolving ITSM)

Partly spurred by Jon Hall’s insights on IT Asset Management, Stephen Mann talks about the current state of Software Asset Management effort in many organizations and presents a quick analysis. The Rise, Fall, And Rise Of Software Asset Management: It’s More Than Just A “Good Thing To Do” (Forrester Blogs)

We all had our fair share of working with ineffective managers or bosses. Bob Lewis gives two suggestions on what can leaders do to prevent or to minimize the negative effects of having ineffective managers in their organizations. An ounce of bad-boss prevention (IS Survivor Publishing)

Gamification has been a popular topic in the IT service management space lately. Martin Grobisen shares his opinion on why such reward and recognition mechanism may not be as effective as some would like to believe. Service Desk Gamification – Not the Priority (ITSM Lens)

Compelled by a recent debate on the need for service catalog, Rob England outlines his view of why service catalog is a critical foundation to any IT service provider organization. Service catalogue and service request catalogue (The IT Skeptic)

Responding to a recent LinkedIn discussion where someone advocates that incident priority should never be changed once determined, Gregory Tucker expresses his view on why the incident prioritization is much more dynamic. Changing Incident Priority and Incident Prioritization in Detail (ITSMinfo.com)

It is almost the end of 2012. Bob Sutton updates his reading list and shares them with his blog readers. 11 Books Every Leader Should Read: Updated for 2012 (Bob Sutton)

Being a parent can be a fulfilling life experience, but you don’t need to be a parent to appreciate what Rachel Martin has written for all of us to think about. 43 Life Lessons that Kids Teach Us. (finding joy)

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