Fresh Links Sundae – December 30, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. Reflecting back on a similar blog post from 2012, Stephen Mann outlines what we learned…

Fresh Links Sundae – December 16, 2012 Edition

Fresh Links SundaeĀ encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. While ITIL may advocate the concept that problems come into play only after incidents had occurred,…

Fresh Links Sundae – December 9, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. Working with Paul Wilkinson of GamingWorks, Stephen Mann describes some of the customer-oriented issues that…

Fresh Links Sundae – December 2, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. While many organizations may view ITSM as a simple exercise of implementing the processes in…