Fresh Links Sundae – November 25, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. The inability to reach workable decisions often contributes to the perception or reality that IT…

Fresh Links Sundae – November 18, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. From his article at the recent ITSM 12 conference, Robert Stroud explains why the Service…

Fresh Links Sundae – November 11, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. Referring to the recent research data from Forrester and Rackspace, Stephen Mann talks about how…

Fresh Links Sundae – November 4, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. Citing the recent news and the survey results from the ITSM tools space, Stephan Mann…