Fresh Links Sundae – October 21, 2012 Edition

Fresh Links Sundaeencapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Personally, delivering high-quality, business-centric IT services is something I am passionate about, and I am glad my training in ITSM has enabled me to do more for my organization and profession. Drawing from her personal experience, Kirstie Magowan describes the various roles within IT service management field and what skills and training one might need in order to succeed in the ITSM career. Your ITSM Career Path (The ITSM Review)

Many IT organizations have difficulty mapping IT spending directly to the business values created. Robert Stroud describes what IT needs to do in order to provide the transparency and the data points necessary for an organization to make the informed decisions about IT investment. Financial Management for Effective Sourcing (CA Technologies)

Because ITSM tools can be a major investment for many organizations, Stephen Mann suggests tips on how to make the ITSM tool selection process more meaningful and productive. 50 Shards Of ITIL – The Bane And Pain Of ITSM Tool Selection (Forrester Blogs)

Maintaining sufficient, relevant information on our complex and intertwined systems is a critical task for any proactive IT organization. Rob England outlines the steps on how to capture and maintain such information in a CMDB. How to improve your service configuration data and what that means for CMDB (The IT Skeptic)

With today’s highly complex and interactive applications, Jonathan Ginter describes what fundamental monitoring capabilities should be in place and why such capabilities should be baked in as part of the application during development. Monitoring 101 – Are You Running a Modern Application? (BMC Communities: DevOps)

Here is a collection of several informative videos on the topic of DevOps from Damon Edwards. Defining and Improving DevOps Culture (Videos) (dev2ops)

As an opportunity to provide better IT service and to achieve cost savings, Jon Reeve suggests the tracking of the metric First Time Fix and what the metric does. Increasing First Time Fix – A Service Improvement Priority (ITSM Portal)

While one-time leadership training can be beneficial, Marshall Goldsmith advocates that the follow-up, support, and encouragement from the organization after the training will likely yield more meaningful changes coming from the organization’s leaders. Fallacy of ‘If They Understand, They Will Do’ (Marshall Goldsmith Personal Blog)

Writing business blog with a level of consistency can be an effective marketing tool. Patsi Krakoff outlines tips on how to write quality blog posts. 5 Steps to Write a Quality Business Blog Post (Writing On The Web)

While we can all debate about the proper use of social media for drawing conclusion about someone, Mark Horstman talks about the importance of managing one’s image presented via the social media. They’re Coming For The Kids Now (Manager Tools)

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