Fresh Links Sundae – August 26, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Given how critical strategies can be for an organization, Stephen Mann outlines the reasons for having an ITSM strategy plan and provides suggestions on how to formulate one. What’s Your IT Service Management Strategy (If You Actually Have One)? (Forrester Blogs)

Traveling around the world, Robert Stroud talks about how two IT organization deploys value-based metrics to deliver business values while maintain agility. Juggling Delivery to Ensure Room for Agility and Value (CA on Service Management)

Using marketing oriented practices, Melanie Karunaratne suggests some techniques that can help building constituent relationships and bringing value from the service desk operation. ITSM and the Art of Marketing (LANDesk Blog)

After analyzing the current big data trend, Dion Hinchcliffe discusses the key changes that drive big data and additional data points that illustrate the current state of big data. How is big data faring in the enterprise? (Enterprise Irregulars)

After working with COBIT 5 for eight months, Steve Taylor shares his experience and the challenges he encountered as his organization tries to adopt COBIT 5. Implementing COBIT 5—An IT practitioner’s view eight months later (ISACA Now)

Using the tips from Russ Miller, CTO of SunView Software, Martin Grobisen goes over how change management and agile methodology can integrate and support each other. 5 Steps to Integrate ITIL into Agile Process (ITSM Lens)

Potentially applicable to what we do as part of the problem management process, Seth Godin outlines a process for conducting problem-solving meetings. How to run a problem-solving meeting (Seth’s Blog)

In response to the ever changing environment, organizations need to find better ways to capture and retain the knowledge accumulated over time. Jim Taggart gives five suggestions on how an organization can help itself by managing the critical institutional knowledge. How to Unlock the Hidden Knowledge in Your Organization (ChangingWinds)

Leveraging ideas from Mike Staver’s recent book “Leadership Isn’t for Cowards,” Don Tennant talks about Staver’s seven tips for establishing a take-responsibility culture. Seven Tips for Building a Culture of Accountability in Your Organization (From Under the Rug)

After learning more from one of the people who display large signs on street corners, Jeff Haden shares his thoughts about what makes work honorable. Managing Employees: What Makes Work Honorable (Owners’ Manual)

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