Fresh Links Sundae – July 1, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Leveraging the results from a recent Forrester report, Stephen Mann explained how the combination of service management and automation can produce amplified benefits for business. IT Service Management AND Automation: Now That’s A Double Whammy Of Business-Enabling Goodness (Forrester Blogs)

Observing the increasing demand for business innovation leveraging technology innovations, Robert Stroud advocated that the need to balance operational excellence with strategic portfolio management is becoming a primary discipline for IT professionals. Evolve From Managing Technology to Delivering Innovative Business (CA on Service Management)

Following up to his earlier tutorial on service catalog, Rob England gave his take on what makes a technical service catalog and how his position differs from the ITIL book authors. What is a Technical Service Catalogue? (The ITSM Review)

Citing two potential causes of compensation practices and 24/7 career demands, Bob Lewis hypothesized why people fall into the trap of thinking other people’s work should be easy. What makes work easy [] (IS Survivor Publishing)

As the use of jargons continues to persist in IT, Jeff Wayman explained how jargons can be obstacles to good communication and collaboration. Help Desk Jargon: The 10 Worst Offenders (ITIL Edition) (ITSM Lens)

Although many of us fail to escape from the Parkinson’s Law, Mark Horstman proposed a different way to look at how we use time. Parkinson Owns Us (Manager Tools)

Using examples from other aspiring business analysts, Laura Brandenburg demonstrated that many techniques used by the blog readers to analyze operations or processes are very closely related and quite transferrable as BA techniques. How to Demonstrate That You Are a Business Analyst: 3 Real Examples of Transferable Skills (Bridging the Gap)

Drawing from her coaching experience, Anna Farmery gave suggestions on what to do to live the life you want, instead of living the life you get. How to Get the Best Out of Yourself (The Engaging Brand)

Leveraging the information from a recent study, Don Tennant discussed why employees who are mentored are more likely to give similar developmental support to others. Employees Who Are Mentored Pay It Forward, Study Finds (ITBusinessEdge)

On the lighter side, Dr. Sutton shared this great piece from another reader. A Different Version of the Creation Myth (Work Matters)

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