Problem Management Process Design – Part 3

This post is the third and the final installment of the series for designing a problem management (PM) process for your organization. Previously we discussed the elements and considerations that should go into designing a problem management process. We elaborated those considerations further with a sample list of process requirements, a sample process flow, and a…

Fresh Links Sundae – June 24, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. Using several examples, Eric Feldman showed how innovations can also be achieved…

Problem Management Process Design – Part 2

This post is part two of a series where we discuss the Problem Management process and how to put one together. In the previous post, I presented some design elements for consideration. In this follow-up post, I will illustrate the design activities further with the following, additional elements. Problem Management Process Requirements Problem Management Process…

Fresh Links Sundae – June 17, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value. Instead of implementing it as-is and rigidly, Jeff Wayman explained why a…

Problem Management Process Design – Part 1

This is the first post of a series where we do the tutorial and some deep-dive of problem management (PM) process design. In this post, we will go over some of the process design considerations, such as the goals/purposes, the intended scope, problem prioritization, and roles and responsibilities. In the subsequent posts, we will go…