Fresh Links Sundae – April 22, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

Why a “rules based” approach to Change Management always fails Glen Taylor discussed why rule-based change management practices have limited effectiveness and why risk-based approach is the better target. (ITSM Portal)

COBIT 5 Miscellany Geoff Harmer gave his initial impression of COBIT 5 and how it differs from the previous version of the framework. (ITSM Portal)

IT Metrics Planning: The Business Meeting Julie Montgomery suggested ways for IT and business to work together and come up with metrics that can help both organizations. (Plexent Blog)

At the Helm of the Data Refinery: Key Considerations for CIOs Perry Rotella discussed that “data refinery” is the new strategic operating model for companies and why CIO is the executive best positioned to lead the enterprise forward in this new model. (Forbes)

5 Ways to Access the Power of the Hive for ITIL Initiatives Jeff Wayman discussed ways to leverage a diverse group of people for the benefit of ITSM initiatives. (ITSM Lens)

7 Benefits of Using a Known Error Database Simon Morris gave an in-depth discussion of KEDB and suggested ways to extract values and benefits from it. (The ITSM Review)

The ABC of ITSM: Why Building The Right Process Matters Ben Cody discussed the human aspect of ITSM and why a positive dedication to “process” should be at the heart of how organizations solve complex IT services challenges. (The ITSM Review)

How to Make Your Company More Like Apple Daniel Burrus talked about how companies, large or small, can build their future by competing on things other than price. (Strategic Insights Blog)

An Asshole Infested Workplace — And How One Guy Survived It Surviving a toxic work environment is not a trivial undertaking – you do what you could and had to do without spreading the toxic atmosphere further. (Bob Sutton)

How to fix IBM in a week Robert Cringely wrote a long series of blog entries discussing what is going on within IBM, what is wrong, and how to fix it, maybe. (I, Cringely)

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