Fresh Links Sundae – April 29, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. Managing the Business of IT Needs More Than Just Good Project Management Robert Stroud…

COBIT 5 and What You Can Leverage for ITSM Work

ISACA recently released COBIT 5, a governance and management framework that can help organizations create optimal value from IT. If you are familiar with COBIT, hopefully you have already downloaded the framework documents. If you are not familiar with COBIT or ISACA, follow this link to get more information on the framework. In this post, I…

DIY Process Assessment Wrap-up – Constructing the Report and Presenting the Results

This is the concluding post on the DIY Process Assessment series. In the previous posts, we went from lining up the approaches and resources, planning various aspects of the assessment, running the assessment and collecting the data, and eventually making sense of the data collected. The last major steps are to write up the report…

Fresh Links Sundae – April 22, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. Why a “rules based” approach to Change Management always fails Glen Taylor discussed why…

ISACA Los Angeles Chapter Spring Conference, Week of April 16, 2012

Apologies to the readers of the blog. There will be no posting this week due to my volunteer work with ISACA Los Angeles Chapter Spring Conference Committee. ISACA LA is celebrating 40th anniversary for their annual 3-day conference. This education event covers fundamental information systems auditing concepts and emerging technology risks. The conference also provides…