Fresh Links Sundae – March 18, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

David Ratcliffe discussed what he saw as IT 2.0 coming of age – what risks to understand and what opportunities to seize for the IT leaders and professionals. The Reason Doris Day Is Not An IT Leader (PinkPresident)

Stephen Mann discussed how awareness for ITIL has gone beyond the I&O professional group and suggested ways to leverage the “outside” awareness to the advantage of the I&O professionals. The Cult Of ITIL: It Has More Followers Than You Think (Forrester Blogs)

Jeff Wayman outlined five important activities that IT can do to proactively manage the cloud computing and outsourcing trends. Combating the Modern Outsourcing of IT (ITSM Lens)

Aprill Allen discussed how to proactively do knowledge management so everyone in the organization benefits while reducing risks. Hoarding for headcount (Knowledge Bird)

Eric Feldman outlined steps to combat “zombie” services or applications that take up resources with little or no return in value. The Looming Zombie Apocalypse in your Data Center (CA on Service Management)

Simon Morris analyzed the different approaches to support VIP in an organization and suggested ways to improve the overall user experience. How to Provide Support for VIPs (The ITSM Review)

Evolven presented outlooks on IT spending in 2012 from various IT analysts such as Gartner, IDC, Forrester, etc. 2012 Predictions on IT Spending from Experts and Industry Analysts (Evolven Blog)

McKinsey Quarterly presented a list of winning entries from the “The Beyond Bureaucracy Challenge” contest that it recently ran. Listening to employees: The ‘Beyond Bureaucracy’ winners (McKinsey Quarterly)

One particular article from McKinsey’s report caught my attention. Managing Beyond the Organizational Hierarchy with Communities and Social Networks at Electronic Arts (Management Innovation eXchange)

Lastly and certainly not the least, we present the problem management practice at the most advanced form for your weekly enlightenment. Jedi Problem Management (Real ITSM)

Credit: Image Courtesy of Wikipedia

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