DIY Process Assessment Planning – Assessment Model, Schedule and Deliverables, Risks and Constraints

In the previous post, we discussed some process assessment planning considerations such as the problem definition, the scope (both organizationally and process-wise), and the analysis of the stakeholders. In this post, we continue and conclude the discussion with additional planning considerations on the assessment model, the schedule and deliverables, as well as the risks and…

DIY Process Assessment Planning – Problem Definition, Scope, and Stakeholder Analysis

In the previous post, we talked about some potential information resources you can use to set up an internal ITSM process assessment effort. In this post, we will discuss some of the planning considerations that should be taken into account. Problem Definition (Purpose and Opportunity) It is always important to answer the question of “Why…

Fresh Links Sundae – March 25, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. Robert Stroud talked about how the role of IT has changed from a…

Process Assessment Using a DIY Approach – Potential Resources

Conducting an ITSM process assessment can be both important and beneficial. The assessment exercise is important because it can provide the baseline information needed in order to improve the processes that were assessed. The improvement in the efficiency and effectiveness gained usually leads to better IT services, which is always a benefit for our customers.…