Analytics Alone is not Enough

We talked about how Analytics can be the next logical step beyond just simple measurements and metrics. Analytics can help by highlighting potential correlations between data and giving us more opportunities in connecting the dots and reaching insights. While analytics can move things forward in the positive direction, reaching an insight is nowhere guaranteed or…

Analytics as the New Metrics

For many organizations, measurements are just data. Metrics are mostly ratios or simple manipulation of the measurements. Measurements and metric may say something about what had happened, but they do not explain why. For example, a popular service desk (SD) metric “First Call Resolution” was down 5 percentage points this month versus last. Was it…

Human Dignity and Social Status

Peter Drucker talked about this in “Concept of the Corporation.” “It is perhaps the biggest job of the modern corporation — to find a synthesis between justice and dignity, between equality of opportunities and social status and function.” One of the thesis discussed by Andrew McAfee and Erik Brynjolfsson in their books was the hollowing…